Bagel Bouncer at Bagel Bros LLC – Chicago, Illinois

About PopUp Bagels

PopUp Bagels is not just a bagel company—we’re a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we’ve reimagined not just how a bagel is created, but how it’s enjoyed: Grip, Rip and Dip! With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors PopUp Bagels is defining a new food lifestyle brand.

We keep things simple, but we do them really, really well. And our customers agree.

About the Role:

At PopUp Bagels, our shops are built around great food, great energy, and memorable guest experiences. As a Bagel Bouncer, you are the face of the shop through welcoming guests, taking orders, and delivering hot, fresh bagels with speed and enthusiasm. This role helps ensure every guest interaction reflects the hospitality, energy, and quality that PopUp Bagels is known for.

Bagel Bouncers maintain the appearance and flow of the front of the shop, operate registers, bag and hand off hot bagels to guests, and help create a welcoming environment where every customer leaves excited to come back. This role works closely with both the front-of-house and kitchen teams to keep service running smoothly during both peak and off-peak periods.

At PopUp, we believe in building versatile team members. Bagel Bouncers are cross-trained across multiple shop stations to support the team and gain exposure to both front-of-house and back-of-house operations.

Essential Responsibilities:

• Welcome guests into the shop and provide friendly, energetic service that reflects the PopUp Bagels brand and culture.
• Take customer orders accurately using the point-of-sale (POS) system and process payments efficiently.
• Bag and hand off hot bagels and menu items to guests while ensuring accuracy and presentation.
• Maintain a clean, organized, and welcoming front-of-house environment, including counters, service areas, and guest-facing spaces.
• Communicate menu offerings, ingredients, and seasonal specials to guests and answer questions about products.
• Support efficient shop operations by assisting teammates during both peak and off-peak service periods.
• Work collaboratively with kitchen and service team members to maintain smooth order flow and guest satisfaction.
• Maintain compliance with Department of Health standards and PopUp Bagels food safety and sanitation procedures to support an “A” inspection grade.
• Participate in cross-training across multiple stations within the shop to support operational flexibility.
• Demonstrate professionalism and teamwork while upholding PopUp Bagels’ workplace policies.

Additional Role Note:

The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive.

PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law.

We use eVerify to confirm U.S. Employment eligibility

Required Experience and Education:

• No prior restaurant or hospitality experience required; training will be provided.
• High school diploma or equivalent preferred but not required.
• Previous experience in customer service, hospitality, retail, or food service environments is a plus.
• Strong interpersonal and communication skills with the ability to engage positively with guests.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and ability to handle multiple tasks during busy service periods.
• Positive attitude and willingness to help teammates and support shop operations as needed.
• Reliability, accountability, and willingness to learn new skills and stations within the shop.
• Commitment to providing a welcoming and memorable guest experience.

Physical Requirements

• Ability to stand and move continuously for extended periods during scheduled shifts.
• Ability to frequently lift and carry items up to 25 pounds and occasionally lift up to 50 pounds.
• Ability to perform repetitive motions such as reaching, bending, lifting, and handling food service items and supplies.
• Ability to work in a fast-paced food service environment with frequent interaction with guests and team members.
• Ability to work flexible schedules including early mornings, evenings, weekends, and holidays as required by shop operations.