Director of Environmental Services at Metz Culinary Management – Norfolk, Virginia

Job Title: Director of Environmental Services & Patient Transport

Department: Environmental Services & Patient Transport

Reports To: Metz EVS District Manager

Location: CHKD Hospital, Norfolk VA (relocation assistance is available)

Salary: 90-100K Bonus Eligible

Position Summary

Metz Environmental Services is seeking an experienced, dynamic, and results-oriented Director of Environmental Services & Patient Transport to lead critical support operations at a Level 1 Pediatric Trauma Hospital. This leadership role is responsible for overseeing all EVS and patient transport functions, ensuring a safe, clean, efficient, and patient-centered environment that supports exceptional clinical outcomes.

The ideal candidate will have a minimum of 5 years of progressive leadership experience in acute care operations, with a proven track record of driving operational excellence, improving patient throughput, and building high-performing teams in complex healthcare environments.

Key Responsibilities

• Provide strategic and operational leadership for Environmental Services and Patient Transport departments across all hospital areas
• Ensure the highest standards of cleanliness, disinfection, infection prevention, and patient safety
• Oversee patient transport operations to ensure timely, efficient, and safe movement of patients, supporting clinical flow and patient satisfaction
• Develop and implement best practices, policies, and procedures aligned with regulatory standards (CDC, OSHA, Joint Commission)
• Monitor and drive performance through KPIs including HCAHPS, quality assurance, patient experience, bed turnaround times, and transport response times
• Collaborate with Nursing, Infection Prevention, Perioperative Services, Emergency Department, and Hospital Leadership
• Lead, coach, and develop managers, supervisors, dispatchers, and frontline staff across both departments
• Manage departmental budgets, labor productivity, scheduling models, and supply utilization
• Identify and implement process improvements and technology solutions to enhance efficiency and service quality
• Ensure compliance with all safety, regulatory, and accreditation standards

Qualifications

• Minimum 5 years of leadership experience in acute care hospital operations (EVS, Patient Transport, or Support Services required)
• Proven success managing multi-functional teams in a fast-paced healthcare environment
• Strong knowledge of infection prevention, hospital cleaning standards, and patient transport logistics/workflow
• Demonstrated ability to improve operational metrics, patient flow, and service quality outcomes
• Experience with budget management, labor optimization, and performance improvement initiatives
• Excellent leadership, communication, and stakeholder engagement skills
• Bachelor’s degree required (Healthcare Administration, Business, or related field preferred) advanced degree a plus

What We Offer

• Competitive salary with performance-based incentives
• Comprehensive benefits package (medical, dental, vision, 401k, PTO)
• Opportunity to work in a mission-driven pediatric trauma environment
• Career growth and professional development opportunities

Please submit your resume along with a brief cover letter highlighting your leadership experience, operational achievements, and impact on patient care and throughput.

Metz Environmental Services is growing and we have a great opportunity for a STELLAR Director of EVS in busy healthcare setting. We are seeking a leader who shares our passion for superior services, and a motivating management style that challenges, mentors, develops and retains outstanding hourly Team Members.

The EVS Director/ GM will ensure that the facility is in functioning in a proper and safe manner while ensuring the overall appearance, sanitation and cleanliness is apparent to our Client, Patients, Residents and Guests.

Every single TEAM member of the Metz EVS Division contributes to the success of the organization and shares our VALUES including Hospitality, Balance, Fun Respect and Quality so bring a SMILE and strong work ethic and add to the ZIP of an energetic and motivated team!

SKILLS AND EXPERIENCE

3-5 Years of EVS Management Experience

Strong Knowledge of Facility and EVS Maintenance procedures

Strong work ethic and Team Player

Amazing Leadership and Mentoring skills

Strong Computer and Administrative Skills

Experienced employee management, accounting, HR functions

Experience Managing a budget and purchasing

Bachelor's Degree in Business Management or similar desired

Mechanically inclined, understanding EVS Industry language

As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.

We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.