Operations Support Manager in Raleigh, North Carolina at 10 Federal Partners, Inc.

10 Federal Storage is a commercial real estate and self-storage company and the nation's leading high-tech self-storage operator. With a portfolio of 130+ properties across 17 states and millions of rentable square feet, we specialize in fully automated facilities that redefine the storage experience. We use advanced technology, automation, and data-driven decision-making to streamline operations, make storage more convenient for customers, and maximize returns for investors.

The Operations Support Manager is the go-to resource for keeping our properties running smoothly and consistently. You support property teams and operations leadership by resolving system and process escalations, maintaining SOPs, training staff, and tracking property-level performance. You also support onboarding for new acquisitions and developments, manage business licenses, utilities, and regulatory workflows, and make sure our auction process and internal policies are followed.

• Serve as the primary contact for operational and compliance escalations related to facility management systems
• Develop, implement, and monitor operational SOPs across the portfolio, and communicate updates to every location
• Promote a culture of ethical conduct, accountability, and continuous improvement

• Ensure the auction process is followed consistently at every location, including required notices, forms, timelines, and documentation
• Maintain auction forms, notices, and templates with the Director of Operational Compliance and outside counsel
• Verify tenant protections (SCRA/military status, bankruptcy holds, deceased-tenant procedures) before a unit moves forward to auction

• Partner with IT and vendors to optimize facility management software (storEDGE, SiteLink, and others)
• Manage tenant communications in the FMS, including notice templates, automated messages, and workflows
• Train and support staff on operational systems, tools, compliance procedures, and processes
• Mentor property staff and operations coordinators on efficiency and best practices

• Support onboarding of acquisitions and developments, plus closures and transitions of third-party-managed locations
• Maintain and track business licenses, utilities, and regulatory facility workflows
• Work with Accounting, Marketing, and Facilities to align on billing, technology, and site maintenance
• Monitor KPIs with leadership, maintain operational and compliance dashboards, and recommend improvements
• Identify patterns, bottlenecks, and opportunities for automation

• Bachelor's degree and/or 5+ years in operations, compliance, or multi-site management, preferably in self-storage or property management
• Strong understanding of the self-storage auction process and tenant communication standards
• Experience developing or maintaining policies, SOPs, or compliance programs
• Hands-on experience with facility management platforms (storEDGE, SiteLink, WebSelfStorage, or similar)
• Excellent communication, leadership, and conflict-resolution skills
• Strong attention to detail and the ability to keep accurate, confidential records
• Ability to work independently, juggle multiple initiatives, and meet deadlines
• Proficiency in Microsoft Office (Excel, Teams, Outlook) and cloud tools (SharePoint, Google Workspace)
• Comfort using AI tools to streamline workflows, tenant communications, and reporting

• Standard office environment with extended periods of sitting and computer use
• Occasional travel to properties or company events as needed

• Several no-cost premium health insurance options, plus a Health Savings Account with up to $1,200 in annual employer contributions
• Dental, vision, life, and short- and long-term disability coverage
• 401(k) with up to a 3% employer match and immediate vesting (eligible after 90 days)
• 10 paid holidays and paid time off that grows with tenure
• Employee Assistance Program (EAP) and Employee Recognition Program
• Employee discounts on auto, home, and pet insurance, travel, electronics, and entertainment

Everything we do at 10 Federal is rooted in five core values. We look for team members who live them every day:

• Master Your Craft — Take pride in your work, your process, and your performance. Own your results.
• Commit to the Climb — Show up, keep growing, and pursue continuous improvement.
• Lead the Way — Set the standard for customer experience and quality, regardless of title.
• Be the Solution — Approach challenges with resourcefulness and a can-do attitude.
• All In All Together — Support your team, your customers, and your community as one unified force.

10 Federal Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified candidates are encouraged to apply.