Implementation Analyst in Gilbert, Arizona at Cash Flow Management

Ready to be a part of the company transforming FinTech and how the world accesses banking services?

When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you’re in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.

And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry.

Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.

Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!).

Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 300+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.

Why Kinective?

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Our Values

Deliver success. We strive to exceed customer expectations. We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace. We face problems head on, respecting others along the way. We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.

One Kinective. Together, we win. By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.

Build the future. We are driven by the pursuit of what’s possible. Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.

The Team

In this role, you would be a part of the implementation team.

Office Expectation

This role is HYBRID, with an expectation of 3-4 days a week in-office. Our hours are 8-5pm.

Well, you’ve made it this far...

Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together. Take a deeper dive into all things Kinective at kinective.io

In this role, you would be a part of the implementatand reporting to [ROLE].

The Cliffs Notes

The Implementation Analyst coordinates with our clients, Product and software developers in the design, planning, and management of complex software and hardware installations.

Our desirable candidate manages the implementation and development phases necessary to deploy Kinective software into our clients’ environments. The Implementation Analyst works with clients and internal departments to conduct successful project installations. The ideal candidate provides leadership and communications for ensuring an efficient workflow while working to reduce overall deliver timelines.

The successful candidate must be customer-oriented, and task driven with the ability to understand basic software installation process. Performs related duties as directed.

What you’ll own:

Project Management and Coordination

• Lead the technical aspects of client onboarding, ensuring smooth and timely implementations.
• Coordinate with internal teams, including product development, support, and sales, to align project milestones and deliverables.
• Prepare detailed project plans, document timelines, and maintain project status updates.

Technical Solution Design and Configuration

• Analyze client requirements and configure software solutions to meet specific business needs.
• Collaborate with clients and product teams to determine custom configurations and integrations.
• Provide input on best practices for setup and implementation based on industry standards.

Client Training and Support

• Conduct training sessions with clients to ensure they understand the technical aspects of the software.
• Create user guides, FAQs, and other support documentation to assist clients post-implementation.
• Act as a technical advisor, answering questions and troubleshooting issues during and after go-live.

Data Integration and Migration

• Handle data migration from legacy systems, ensuring accurate data mapping, quality, and testing.
• Work with client IT teams to facilitate integration with other systems, ensuring compatibility and smooth data flow.
• Conduct testing and validation of data, documenting any discrepancies and resolving them promptly.

Troubleshooting and Issue Resolution

• Serve as the primary contact for technical issues during implementation, conducting root cause analyses and providing resolutions.
• Collaborate with development teams to escalate and resolve complex technical issues.
• Document and track issues, ensuring timely follow-ups and status updates for clients.

Quality Assurance and Testing

• Develop and execute test plans to validate solution functionality and compatibility.
• Perform end-to-end testing of implementations, documenting outcomes, and making adjustments as needed.
• Verify that configurations meet client specifications and address any discrepancies identified.

Client Relationship Management

• Build and maintain strong client relationships, acting as the primary point of contact for technical implementation matters.
• Provide regular updates to clients, managing expectations and communicating any potential delays or adjustments.
• Gather client feedback post-implementation to ensure satisfaction and identify opportunities for improvement.

Process Improvement

• Document implementation procedures and recommend process improvements to enhance efficiency.
• Identify patterns in implementation issues and collaborate with teams to implement proactive solutions.
• Assist in developing standard templates, checklists, and tools for streamlined project execution.

Reporting and Documentation

• Maintain accurate records of project milestones, configurations, issues, and resolutions.
• Generate reports on project statuses, technical issues, and other metrics for internal and client stakeholders.
• Create and update technical documentation to support future implementations.

What you’re great at:

• Ability to work independently with minimal supervision, as well as contribute to the larger project deal team
• Ability to work in a dynamic “start-up” energy company
• Strong written and verbal communication skills
• Problem-solving and decision-making with attention to detail
• Ability to manage your own time while driving projects to fruition timely
• Ability to be client-oriented and task driven

Necessary Qualifications:

• Bachelor’s degree in Computer Science or a related field
• 2+ years experience managing client-facing implementation projects
• 1+ years experience in software delivery and maintenance processes
• Banking industry experience is preferred
• Experience working in a Private Equity backed organization is a plus