Accounts Receivable Specialist at Famous Supply – Akron, Ohio

Job Summary: The Accounts Receivable Associate is responsible for managing the balance due from customers on purchased product while providing high-quality customer service. This role supports accurate financial records through timely cash application, customer follow-up, and detailed account maintenance. The ideal candidate is detail-oriented, organized, and comfortable handling customer communications in a fast-paced environment.

Primary Job Responsibilities

• · Manage and process accounts receivable, ensuring accuracy and timeliness
• · Apply customer payments to account balances; cash application experience is beneficial
• · Monitor accounts receivable aging and follow up with customers on past-due accounts
• · Contact customers regarding account status, payment inquiries, and outstanding balances
• · Provide high-quality customer service to both internal and external customers
• · Appropriately handle customer calls regarding billing errors or payments
• · Process insufficient balance checks accurately and efficiently
• · Be a “back up” to running service charges and customer statements at month-end
• · Review and process credit applications to set up new customer accounts
• · Maintain consistent customer communication with accurate logging in Eclipse software
• · Maintain detailed and accurate notes on customer accounts
• · Perform data entry, filing, and general record maintenance
• · Answer inbound customer calls related to billing and account inquiries
• · Collaborate with internal departments to resolve discrepancies and payment issues

Required Experience and Skills

• · High attention to detail is a must
• · Ability to multi-task in a fast-paced environment
• · Excellent communication and customer service skills
• · Strong organizational and follow-up abilities
• · Ability to collaborate effectively with internal teams
• · Intermediate proficiency in Microsoft Word and Microsoft Excel

Preferred Experience and Skills

• · Experience with credit applications, processes, and forms
• · 1–3 years of accounting or accounts receivable experience
• · Familiarity with cash application and customer account reconciliation

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.