Case Manager at Mid-Cumberland Community Agency – Gallatin, Tennessee

Mission Statement:
Mid-Cumberland Community Action Agency will act as a stepping stone to create stronger communities where families with low incomes have opportunities to connect, grow, and maintain dignity.

Summary:
The Case Manager will work within a team to build relationships with customers, fostering long-term financial and social problem-solving to promote economic independence and stability. This role emphasizes strengths-based case management, focusing on employment, financial well-being, and parenting skills to achieve short-term and long-term results for customers. The Case Manager will use a community resource network and skillful assessment and planning to support customers in their journey to self-sufficiency.

Essential Duties & Responsibilities:

1. Eligibility Determination:
   • Assess customer eligibility based on program requirements, secure necessary documentation, perform accurate income calculations, and document eligibility determinations.
2. Mentoring & Coaching:
   • Provide support through mentoring and coaching, guiding clients toward their personal and economic goals.
3. Motivational Interviewing:
   • Use motivational interviewing techniques to engage and encourage clients to take actionable steps toward change.
4. Case Management:
   • Conduct global assessments to identify root causes of challenges and barriers to stability.
   • Develop a strengths-based action plan with measurable steps to overcome barriers and achieve goals.
   • Assist clients with implementing the action plan, including connecting them with community resources and providing financial assistance.
   • Track and monitor client progress, holding them accountable and adjusting plans as needed.
5. Public Speaking:
   • Represent the agency in small and large group settings, delivering presentations as needed.
6. Community Networking & Partnerships:
   • Build and maintain relationships with community organizations and resources to provide comprehensive support for clients.
7. Documentation & Reporting:
   • Keep detailed records of client interactions, including assessments, communications, action plan progress, and ROMA outcome reporting.
8. Resource Coordination:
   • Coordinate with community resources to ensure a full spectrum of care for clients, advocating for their needs and assisting with resource navigation.
9. Administrative Responsibilities:
   • Submit accurate and timely personnel and financial documentation (timesheets, mileage, leave requests, purchase requests).
10. Travel & Home Visits:
    • Travel between offices and conduct home visits as required within the service area.
11. Meetings & Networking:
    • Attend related meetings and participate in networking groups as needed.
12. Other Duties:
    • Participate in other duties as assigned.

Education & Experience Qualifications:

• Education:
  • Bachelor's Degree in Social Work, Psychology, or a related field required.
• Experience:
  • Minimum of two (2) years’ experience in human services.
• Certifications:
  • Certification in Family Development or comparable case management training is a plus.

Additional Information:
Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent. A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.