Manager, Fraud at Together Credit Union – St. Louis, Missouri
Together Credit Union
St. Louis, Missouri, 63118, United States
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About This Position
Manager, Fraud
Job Title: Manager, Fraud
Reports To: Director, Fraud Risk Management
Positions Supervised: Sr. Fraud Specialist and Fraud Specialist
FLSA Status: Exempt
Job Summary:
The Fraud Manager is responsible for overseeing the enterprise-wide fraud management program, ensuring timely deployment of rules and strategies to mitigate loss. This role involves analyzing industry trends, maintaining fraud metrics, and collaborating across business lines to promote risk management initiatives.
This is a hybrid role based out of St. Louis, Missouri.
Job Responsibilities
- Develop and direct implementation of an enterprise-wide fraud management program.
- Create and maintain benchmarks, metrics, dashboards, and reporting related to fraud and fraud prevention.
- Supervise, coach, and lead the day-to-day activities of the fraud team.
- Collaborate with business lines and project management to integrate new channels and products into the fraud management program.
- Serve as subject matter expert for fraud rules, regulatory expectations and best practices.
- Regularly assess industry fraud trends, emerging threats, and technology opportunities impacting the fraud management program.
- Assist with special investigations or projects as needed.
- Support external and internal audit examinations, regulatory exams, and risk assessments.
- Ensure compliance with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control.
- Promote positive relationships with internal and external members, prioritizing exceptional service delivery.
Required Qualifications
An equivalent combination of education, training, and experience will be considered.
- High school diploma or equivalent
- Five (5) years of relevant experience
- Two (2) years of leadership or supervisory experience
Preferred Qualifications
- Bachelor's degree in related field
- Seven (7) years of relevant experience in a related field
- Five (5) years of leadership experience
Knowledge, Skills, and Abilities (KSA's)
A representation of the knowledge, skills, and abilities necessary to perform this job competently.
- Strong analytical skills to assess fraud trends and rule effectiveness.
- Ability to develop and maintain reporting tools and dashboards.
- Excellent leadership and coaching skills.
- High level of trust, credibility, and diplomacy for sensitive communications.
- Ability to collaborate across business lines and influence risk management initiatives.
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this job's functions.
- Hybrid (combination of remote & onsite) work environment; requires regular use of online tools, systems, and collaboration platforms
- General office setting when working onsite
- Occasional travel to branch locations, vendor sites, or other business-related locations
- Attendance at offsite meetings, events, or conferences as needed
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work at a computer in a stationary position for up to 8 hours per day
- Ability to occasionally carry light materials (e.g., laptop, presentation materials)
- Ability to travel for business by car or air and stay in public accommodations as needed
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military orveteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.
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Job Location
St. Louis, Missouri, 63118, United States
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Job Location
This job is located in the St. Louis, Missouri, 63118, United States region.
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