Loan Operations Specialist at New Horizon Bank-National Association – Richmond, Virginia

At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

General Job Summary:

This position is accountable for the booking of all new, renewed, modified loans on the core system using documentation from LaserPro or attorney prepared packages; maintenance and servicing of all existing loans and providing quality customer service to internal and external customers. Position is fast-paced and requires excellent time management skills to meet critical deadlines.

Essential Duties and Responsibilities:

The main functions include, but are not limited to the following:

• Understanding the various types of loans and how they relate to the various fields within the loan system.
• Responsible for keying new, renewed, modified loans from the commercial real estate, consumer, mortgage and asset-based portfolios.
• Collaborate with Lenders, Lending Assistants and other members of the Loan Operations team to resolve issues regarding deficiencies in the final booking package
• Reviews accuracy of data input of other associates to the Core.
• Balance all General Ledger entries and accounts maintained by the Loan Department.
• Review and maintenance daily reports.
• Print and mail daily notices and/or statements for loans.
• Monitor, pay and receive payments for all participation loans.
• Image all documentation related to loans as requested.
• Maintain procedures as requested
• Adheres to all bank compliance policies
• A working knowledge of loan compliance and regulations is required.
• Understanding of Corporate and Limited Liability Organizational Documentation.
• Understanding of CRA, HMDA, TRID, FHLB, REG Z, Flood, Truth in Lending and other Regulations that apply to Consumer and Commercial Lending.
• Reviewing reports and collection of data.
• Verifying documents during the pre and post-closing reviews ensuring accuracy and compliance with state and federal laws.
• Exception tracking.
• Monitoring loan ticklers and clearing outstanding items.
• UCC financing statement tracking, the receipt of newly filed recorded UCC’s and filing UCC amendments to extend the expiration date.
• Other duties and special projects as assigned.

Required Knowledge, Skills, and Abilities:

• Extensive knowledge of loans and loan operation functions
• Professional demeanor
• Well organized
• Self-Motivated/Results Oriented
• Customer Service Focused
• Excellent Communication Skills
• Ability to multi-task in a fast-paced environment
• Ability to adjust to a fast paced, multi-demand, ever-changing work environment
• Ability to work well with others

Education and Experience:

• High school diploma or GED required
• 5 years minimum of prior related loan experience