Hospital Representative at PATHS, LLC – Philadelphia, Pennsylvania

Job Title: Hospital Representative

Department: Eligibility

Reports To: Eligibility Manager

Work Schedule: Monday-Friday 10:30AM-7:00PM // Training: Monday-Friday 8:00AM-4:30PM in our Cherry Hill office

Job Summary

The Hospital Representative supports PATHS’ mission by assisting patients and families in securing appropriate health coverage, resolving billing issues, and advocating for financial resources. This role ensures accurate documentation, compliance with HIPAA and healthcare regulations, and contributes to timely revenue recovery for PATHS’ provider clients across multiple states.

Company Information

Physician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee.

Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience.

Essential Duties & Responsibilities

· Assisting patients in applying for Medical Assistance and possible other hospital state or federal programs, when applicable.

· Interviewing patients in a hospital setting to complete necessary forms.

· Verifying health insurances.

· Working with patients and/or family members, employers, banks and federal/state for additional information as needed.

· Performs other related duties as assigned. *

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Skills & Abilities

• Excellent verbal and written communication skills.

• Train in our Cherry Hill, NJ office for 8-12 weeks. Mileage reimbursed for training.

• Bilingual (English/Spanish) preferred.

• Excellent interpersonal and customer service skills, including ability to interact with diverse patient populations and healthcare professionals.

• Ability to maintain confidentiality of protected health information (HIPAA compliance required).

• Strong organizational, analytical, and problem-solving skills.

• Ability to meet established productivity and accuracy standards.

• Proficient with Microsoft Office Suite (Outlook, Word, Excel); familiarity with EMR and payer portals preferred.

• Ability to learn and work with multi-state Medicaid eligibility regulations (previous Medicaid experience a plus)

• Ability to function well in a high-paced healthcare environment and adapt to multiple client sites.

Education & Experience

High school diploma or GED required
EPIC/EMR system knowledge preferred.

Physical & Environmental Requirements

• Prolonged periods sitting at a desk and working on a computer.

• Frequent movement in hospital or office settings, including walking between patient rooms and departments.

• Occasional lifting of up to 15 pounds.

• Must have reliable transportation and valid driver’s license for travel to client sites as required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.
Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).
Employment eligibility will be verified through I-9/E-Verify.
Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

Compensation: $20.00 – $22.00/ hour. Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

EEO & Compliance Statement

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.