Client Advisor (Toronto) at Cullen Jewellery – Toronto, Ontario

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position:

We’ve had an exciting start in Toronto and are continuing to grow our showroom team as we build on this momentum. As a Client Advisor, you’ll play a key role in shaping each client experience - providing bespoke, informative consultations and helping clients discover or design their dream pieces. We are currently looking for someone on a part-time basis doing 3 days a week (Thursday 11am-7pm, Friday 11am-7pm), Saturday (8am-4pm).

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you.

Key Responsibilities include:

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• Capacity to work on a Thursday, Friday and Saturday roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Toronto, we offer all our team members with a range of benefits including:

• Generous remuneration and rewards program
• Retirement contribution scheme
• 20 days of annual vacation, and 5 days of sick leave annually
• A wellbeing initiative including things like an Employee Assistance Program
• Generous staff and family / friend discounts;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this part-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered! #cullenjewellery