Office Assistant at Diverse Solutions Group, Inc. – Waukegan, Illinois

• Support the management team and perform administrative tasks for DSG and its subsidiaries.
• Operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.
• Provide information to callers and handle inquiries efficiently.
• File and organize office inventory.
• Work with minimal supervision in a multi-tasked, fast-paced environment.
• Receive or mail packages and perform related clerical work.

• A proactive individual who believes in finding win-win solutions in every situation.
• Someone obsessed with delivering an amazing customer experience and making people feel heard, understood, and helped.
• A problem-solver who takes initiative to fix issues before they escalate.
• A detail-oriented person who ensures files are in order and reminders are given when needed.

• Be part of a supportive and self-motivated team.
• Enjoy a role where your contributions are valued and recognized.
• Grow with us in a position that offers the potential for permanent employment.

• Organize and coordinate in-house and off-site meetings, teleconferences, and videoconferences.
• Prioritize and handle all incoming emails, mail, faxes, and telephone calls, scheduling appointments, and maintaining Outlook calendar.
• Plan and coordinate complicated domestic and international travel arrangements.
• Lead small process improvement projects to enable more efficiency.
• Monitor visitor access from the door.
• Utilize social media platforms and major search engines (Google, Yelp, Bing, etc.).
• Write and edit content for online and field marketing.
• Design marketing materials.
• Assemble, coordinate, and mail various marketing collateral materials, such as postcards, specials, and other products.
• Innovate and think outside the box.
• Receive, sort, and route mail and maintain and route publications.
• Respond to resident/applicant inquiries and concerns promptly and professionally.
• Perform customer service functions in person, by telephone, and by mail: provide information/assistance regarding department/division services, procedures, fees, or other issues; respond to routine questions or complaints; research problems/complaints and initiate problem resolution; receive payments for various fees or services; record transactions.
• Assist with scheduling building maintenance.
• Perform other duties as assigned.

• Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues.
• 2-4 years of administrative experience.
• Excellent interpersonal skills and written communication.
• Customer service experience in our industry is preferred.
• High school diploma or GED required.
• Demonstrates ability to finish very detailed work quickly.
• Ability to have access to the government military base.
• Must maintain a polished and professional appearance at all times.
• Must be fluent in Spanish/English
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