Parts Counter Specialist at ASCO Equipment – Austin, Texas
ASCO Equipment
Austin, Texas, 78701, United States
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About This Position
Parts Counter Specialist
At ASCO, we live by one motto: "We're On It." Whether it's sales, service, rentals, or repairs, were ready to tackle any equipment challenge our customers face.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
ASCO Equipment has a career opportunity for a Parts Counter Specialist in Austin (Manor), TX. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs.
The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible for providing superior service while working with customers over the phone and on a walk-in basis.
RESPONSIBILITIES:- Provide superior customer service with warm greetings and eagerness to help
- Ask questions to accurately identify machine make/model/serial numbers
- Investigate part needs and determine what additional parts would be needed
- Fulfil parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
- Accurately match orders with packing slips
- Collect customer payment information/POs and call on past due accounts
- Utilize resources, (online manuals, microfiche) to properly identify parts needed
- Maintain accurate parts inventory
- 2+ years of experience as a parts specialist is preferred
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other parts programs
- A personal dedication to work safety and with accountability
Why Join Team ASCO?
Compensation & Benefits:
100% paid health insurance, 401(k) + profit sharing, and paid holidays
Unique Perks:
ASCO Childrens Education Program: Financial assistance for employees' children pursuing higher education
Paid training and career development opportunities
Our Core Values:
Honor God
Develop People
Pursue Excellence
Grow Profitably
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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Job Location
Austin, Texas, 78701, United States
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