Youth Shelter Case Manager in Bartow, Florida at Youth and Family Advocates
Job Description
Job Summary: The Youth Shelter Case Manager is responsible for providing care, coordination, and referrals to meet the needs of children in the Youth Shelter as identified by the counselor or Program Director. This position assists with connecting children to community resources to include medical, educational, vocational, housing, and other needs related to the family in order to facilitate a safe transition back home for the child.
In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required trainings, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.
Essential Job Functions:
- Coordinate care with community providers based on needs identified by counselor during initial assessment, including scheduling appointments, arranging transportation, and/or scheduling vocational services as deemed appropriate.
- Assist youth in achieving and maintaining recovery and wellness from mental health and/or substance use conditions, when applicable.
- Provide case management and care coordination services to youth living at the shelter.
- Maintain caseload of clients and provides services to the individual youth per assigned client.
- Complete documentation related to provision of services including contact notes within 48 hours of sessions.
- Facilitate weekly staffing, ensuring documentation is consistent and all team members are apprised of client needs.
- Maintain up-to-date knowledge of laws, DCF, DJJ and other agency guidelines for eligibility, counseling services to be provided and other actions to be taken.
- Complete client follow-up according to established in compliance with funding sources to include Medicaid, Florida Network, and/ DJJ.
- Handle shelter crisis calls related to youth identified in need of peer support, as needed.
- Participate in meetings and work sessions related to service provision including programmatic supervision, individual supervision, and inter-program supervision.
- Provide input on changes/enhancements to programs and services.
- Participate in staff meetings and required trainings.
- Organize and conduct activities and field trips for residents to promote life skills, normalcy, and education growth/development, with the support of YDS staff and Shelter Program Director.
- Complete other tasks as necessary to ensure clients receive necessary services.
- Facilitate groups based on the needs of the youth within the shelter.
- Ensure necessary and required administrative tasks are completed.
- Create a safe and welcoming environment for youth, families, and/or colleagues, in order for individuals to feel emotionally and physically secure and not be re-traumatized.
- Follow a trauma-informed approach, demonstrating sensitivity to individuals needs’ and experiences.
- Practice self-care and seek support when necessary to prevent burnout of providing trauma-informed care.
The above duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
REQUIREMENTS
Education & Experience:
Bachelor’s degree in psychology, social work, human services, or other related field and 1 year experience directly in human services. Experience with high risk-youth preferred.
Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.
Knowledge, Skills & Abilities (KSAs):
- Ability to manage personal reactions to traumatic stories and situations and communicate a sense of trust and safety
- Ability to understand and empathize with individuals, recognizing the impact of trauma on emotions, relationships, and overall well-being
- Strong written and oral communications skills
- Ability to build and maintain range of internal and external contacts
- Ability to monitor large groups and the varied group dynamics that may arise during scheduled activities
- Ability to work cooperatively in a group/team setting
- Ability to show respect to others
- Ability to take guidance and direction from supervisors
- Proficiency in Microsoft Office Suites
- Skilled in actively listening to concerns, providing a safe space for individuals to express themselves without judgment or blame
Physical Requirements: Ability to travel regionally on a regular basis and statewide as needed. Ability to bend, lift, and carry 30 pounds.
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