Service Business Manager in Gibsonton, Florida at Southeast Steel Systems

Southeast Steel Systems

Department: Service & Repair
Employment Type: Full-time

Southeast Steel Systems is seeking an experienced Service Business Manager to lead our approximately $12 million Service & Repair business.

This leadership role has full profit and loss (P&L) responsibility for revenue growth, profitability, operations, safety, and team performance. The Service Business Manager will develop business strategies, manage budgets, oversee service projects, lead field teams, and ensure work is completed safely, on schedule, and within financial targets.

The ideal candidate has a strong background in construction, metal buildings, roofing, or service operations, along with proven experience managing a business unit of comparable size.

• Develop and execute business strategies, annual operating plans, and revenue growth targets.

• Identify new service opportunities, markets, and customer segments.

• Expand recurring revenue through preventative maintenance programs and service agreements.

• Establish processes, scheduling systems, and staffing plans that support business growth.

• Manage full P&L responsibility, including revenue, gross profit, overhead, and operating income.

• Develop annual budgets, monthly forecasts, and financial performance reports.

• Establish pricing strategies, labor rates, and margin standards.

• Monitor estimated versus actual job costs using NetSuite.

• Identify financial risks, control expenses, and address margin concerns.

• Manage subcontractor and outside service costs.

• Oversee billing timelines, unbilled work, and collections support.

• Partner with Sales to develop project scopes, estimates, and customer proposals.

• Estimate labor, materials, equipment, travel, subcontractors, and other project costs.

• Establish estimating standards and quote approval processes.

• Review and approve estimates within assigned authority.

• Maintain accurate estimates and quoting records in NetSuite.

• Oversee service and repair projects from initial request through completion.

• Manage project schedules, staffing, materials, equipment, and resources.

• Ensure projects are ready before field crews begin work.

• Resolve scheduling conflicts, field issues, and project delays.

• Review and approve project scope changes before additional work begins.

• Maintain accurate project documentation and job records in NetSuite.

• Ensure service work meets company standards for safety, quality, and customer satisfaction.

• Build and maintain strong customer relationships.

• Set clear expectations for project scope, cost, and completion schedules.

• Resolve customer concerns and oversee project closeout.

• Identify opportunities to provide additional services and products.

• Develop and maintain a qualified subcontractor network.

• Monitor subcontractor pricing, scheduling, performance, and work quality.

• Lead, coach, and develop project managers, estimators, field supervisors, and service crews.

• Establish staffing plans to support current operations and future growth.

• Set performance goals and conduct employee performance reviews.

• Hold employees accountable for productivity, quality, safety, and results.

• Oversee safety training, compliance, and field safety performance.

• Work with Sales, Purchasing, Engineering, Operations, Project Management, and Accounting to ensure business success.

Our Service & Repair business supports commercial and industrial customers in the following areas:

• Metal building and pre-engineered metal building (PEMB) repairs

• Roof and wall panel repairs

• Roof leak investigation and repair

• Flashing, trim, closures, and weather-tightness

• Structural and miscellaneous steel repairs

• Storm damage assessment and repairs

• Doors, openings, and roll-up door repairs

• Insulation repairs

• Building additions and modifications

• Preventative maintenance and building inspections

The Service Business Manager will be responsible for driving results in the following areas:

• Revenue growth and annual business targets

• Gross profit and operating income

• Budget management and cost control

• Quote volume and sales conversion

• Project backlog and job completion

• Estimated versus actual job costs

• Project scheduling and on-time performance

• Customer satisfaction and service quality

• Safety compliance and incident prevention

• Employee productivity, retention, and development

• Growth in recurring service agreement revenue

• Accurate and timely NetSuite reporting and billing documentation

• Proven experience managing the P&L of a service, construction, or contracting business with approximately $10 million or more in annual revenue.

• Experience leading managers, field supervisors, and multiple service crews.

• Experience coordinating subcontractors across multiple projects.

• Background in construction, metal buildings, roofing, or service operations.

• Ability to read construction drawings, specifications, and project scopes.

• Experience estimating labor, materials, and project costs.

• Strong understanding of project profitability, budgeting, and financial performance.

• Strong leadership, planning, communication, and problem-solving skills.

• 10 or more years of experience in construction, service operations, or project management.

• At least five years of management experience with budget or P&L responsibility.

• Experience with pre-engineered metal buildings, metal roofing, wall systems, or commercial and industrial construction.

• Experience using NetSuite or a similar ERP system for estimating, job costing, financial reporting, and project management.

• Leadership and accountability

• Financial and business management

• Strategic planning and business growth

• Customer service and relationship management

• Communication and team development

• Problem-solving and decision-making

• Results-driven execution

• Safety and operational excellence

Southeast Steel Systems provides steel building solutions through its operating businesses, All Steel Buildings and Steel Building Systems. Our Service & Repair business supports customers with building maintenance, repairs, modifications, and related services.

We are seeking a leader who can take ownership of the business, develop a strong team, improve operational performance, and drive long-term growth.