Seasonal Omnichannel Retail Associate in Corona, New York at New York Hall of Science
Job Description
Position Title | Rate of Pay |
Seasonal Omnichannel Retail Associate | $18.00 per hour |
Department | Work Location |
Store & Visitor Services | 100% onsite at NYSCI |
Reports to | Work Schedule |
Omnichannel Retail Manager | Shifts available Wednesday - Sunday; (10:00 AM - 4:00 PM) |
FLSA Status | Position Classification |
Non-Exempt | Part-Time, Regular, Non-Supervisory |
Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives.
NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 87 full-time and over 103 part-time and casual staff members.
POSITION OVERVIEW
We are seeking an enthusiastic, customer-oriented Seasonal Omnichannel Retail Associate to join our team at the New York Hall of Science during our upcoming peak visitor season. The ideal candidate will have a passion for science education, excellent communication skills, and a strong understanding of omnichannel retail strategies.
As a Seasonal Omnichannel Retail Associate, you will play a key role in providing exceptional customer service during high-volume periods, managing retail operations across physical and online channels, and enhancing the overall visitor experience. This role will go through the end of January 2027.
Customer Service Excellence:
- Greet and assist museum visitors in a friendly, enthusiastic, and professional manner.
- Provide information about NYSCI exhibits, store promotions, programs, and products.
- Address customer inquiries, concerns, and feedback promptly and effectively.
Omnichannel Retail Operations:
- Assist in managing inventory and stock levels across multiple sales channels, including in-store, online, and mobile.
- Process online orders, including order fulfillment, packaging, and shipping, during peak-season volume.
- Ensure accuracy of product listings, pricing, and promotions across all channels.
- Monitor and respond to customer inquiries and reviews on online platforms as directed.
- Assist in executing omnichannel promotional campaigns as needed.
Sales and Upselling:
- Proactively engage with visitors to promote retail products and membership opportunities.
- Drive seasonal sales by recommending relevant products and upselling add-ons or upgrades.
- Process transactions accurately and efficiently using our POS system.
Visual Merchandising and Store Presentation:
- Maintain a clean, organized, and visually appealing retail environment.
- Execute seasonal merchandising displays to highlight featured products and promotions.
- Monitor and replenish retail inventory frequently to ensure continuous product availability during peak periods.
Team Collaboration:
- Work collaboratively with colleagues across departments to ensure a seamless visitor experience.
- Communicate effectively with fellow team members and supervisors to coordinate tasks during busy shifts.
- Perform other related duties as assigned.
QUALIFICATIONS
- Previous experience in retail sales or customer service, preferably in a museum, science center, tourist attraction, or educational environment.
REQUIREMENTS
- Strong interpersonal skills and a genuine passion for providing excellent customer service.
- Proficiency in using Point of Sale (POS) systems and online retail platforms.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced, high-volume environment.
- Seasonal Availability: Ability to work a flexible schedule including weekends, peak holiday periods, and occasional evenings as dictated by museum operating hours and seasonal attendance.
HOW TO APPLY
Please upload your resume and cover letter through our online careers page.
Application Deadline: Ongoing until position is filled.
The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.
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