HVAC CSR & Parts Coordinator in West Palm Beach, Florida at Seacoast Service Partners NA LLC

HVAC Customer Service Representative & Parts Coordinator

Location: Comfort Zone - West Palm Beach, Florida
Job Type: Full-time | Non-Exempt (Hourly)

About Us

Comfort Zone is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

The CSR / Parts Coordinator supports daily HVAC operations by handling customer service calls, scheduling support, parts ordering and tracking, vendor coordination, and communication between customers, technicians, and office staff.

This role is ideal for someone who is organized, customer-focused, able to multitask in a fast-paced environment, and comfortable supporting field operations.

What You’ll Own

• Answer incoming customer calls professionally and courteously
• Schedule service, maintenance, and installation appointments
• Communicate with customers regarding scheduling updates, delays, and job status
• Assist customers with questions regarding service, invoices, warranties, and maintenance agreements
• Order HVAC parts, equipment, and materials from vendors
• Track parts orders, backorders, delivery dates, and warranty returns
• Coordinate parts availability with technicians and installation teams
• Process purchase orders and verify pricing and quantities
• Maintain accurate customer, parts, and job records in ServiceTitan or company software
• Support dispatch and office operations as needed
• Assist with inventory organization and warehouse coordination
• Participate in on-call scheduling support when required

What Success Looks Like

• Customers receive timely, professional communication and scheduling support
• Parts are ordered accurately and available for scheduled jobs
• Service calls and appointments are coordinated efficiently
• Job notes, invoices, and customer records are maintained accurately
• Technicians and office staff receive strong operational support
• Customer satisfaction remains high
• Multiple priorities are managed effectively in a fast-paced environment
• Team members communicate professionally and support one another

What We Offer

• Competitive compensation based on experience and skill level
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Ongoing training and development opportunities
• Career growth opportunities within a growing home services platform

Required Qualifications

• Customer service and office coordination experience
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency, including Microsoft Office
• Ability to work independently and as part of a team
• Professional communication and customer service skills
• Positive attitude and team-oriented mindset
• Must pass a background check and drug screening

Preferred Qualifications

• HVAC, plumbing, electrical, or home service industry experience
• ServiceTitan or similar software experience
• Basic knowledge of HVAC parts and equipment
• Dispatch or scheduling experience
• Inventory or warehouse coordination experience
• Bilingual English/Spanish