Senior Technical Account Manager in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager in India.

This role sits at the intersection of deep technical expertise and customer success, acting as the primary technical advisor for enterprise clients in complex cybersecurity environments. You will be responsible for ensuring customers receive proactive guidance, fast issue resolution, and continuous value from advanced security solutions. Working in a global, fast-paced, and highly collaborative environment, you will partner closely with Sales, Engineering, and Security teams to support mission-critical systems. The role combines hands-on troubleshooting, strategic account engagement, and long-term relationship building. You will serve as a trusted technical voice for customers while advocating their needs internally. This position is ideal for someone who thrives in complex IT ecosystems and enjoys solving high-impact technical challenges.

In this role, you will act as the primary technical owner for assigned enterprise customers, ensuring strong engagement, operational stability, and high-quality support delivery across all interactions. You will manage complex technical environments while coordinating across internal teams to ensure customer success.

• Serve as the main technical point of contact for assigned customers, managing end-to-end support and escalations
• Diagnose and resolve complex technical issues across infrastructure, networking, operating systems, and security layers
• Provide proactive guidance, product recommendations, and security best practices to improve customer environments
• Collaborate with Sales, Engineering, and global support teams to align customer needs with technical solutions
• Participate in customer reviews, strategic checkpoints, and incident response activities
• Maintain detailed documentation of cases, configurations, and customer interactions in CRM systems
• Contribute to continuous improvement initiatives and share insights to enhance service delivery and operational efficiency

The ideal candidate brings strong technical depth across enterprise IT environments, combined with customer-facing experience and excellent communication skills. You are comfortable working in high-pressure scenarios, managing escalations, and translating technical complexity into clear guidance.

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5–8 years of experience in technical support, IT services, or customer-facing technical roles
• At least 2+ years of experience in a Technical Account Manager or equivalent position
• Strong knowledge of operating systems (Windows, Linux, macOS) and enterprise infrastructure (Active Directory, DNS, DHCP, GPO, virtualization)
• Solid understanding of networking fundamentals, including VPNs, packet flow, and protocols
• Experience with cybersecurity concepts such as endpoint protection, network security, and threat management
• Familiarity with cloud environments, web/email systems, and enterprise integrations
• Strong troubleshooting, analytical, and escalation management skills
• Excellent communication, stakeholder management, and presentation abilities
• Ability to prioritize effectively in high-volume, mission-critical environments
• Proactive, solution-oriented mindset with strong collaboration skills

• Remote-first work model with flexibility depending on role requirements
• Opportunity to work with global enterprise customers and cutting-edge cybersecurity technologies
• Collaborative, inclusive, and innovation-driven work environment
• Access to continuous learning, certifications, and professional development opportunities
• Participation in global wellbeing initiatives, employee engagement programs, and community activities
• Competitive compensation and benefits package aligned with experience and market standards
• Exposure to cross-functional collaboration with leading security, engineering, and product teams