Regional Director Retail Operations in Albuquerque, New Mexico at Goodwill Industries of New Mexico

The Regional Director serves as the primary operational leader for their assigned region, ensuring alignment between organizational strategy, mission outcomes, and store-level execution. This role has overall accountability for retail performance, production efficiency, workforce leadership, safety, budgeting, and the customer experience.

Responsible for overseeing multiple retail locations, the Regional Director translates organizational strategy into consistent and disciplined field execution. This position is accountable for driving revenue growth, optimizing production flow, developing strong leadership teams, and maintaining operational standards across all stores in the region.

This is a highly field-based leadership role requiring extensive travel and a strong in-store presence 4–5 days per week across a geographically dispersed region that may span more than five hours between locations

Essential Duties:

• Lead and oversee operations for multiple retail store locations within the assigned region.
• Serve as the primary driver of operational excellence, financial performance, and mission execution across all locations.
• Consistently deliver top-tier financial and operational results, demonstrating ownership of sales, profitability, production, and donation performance.
• Exhibit high energy, strong commitment, and passion for retail execution, team development, and mission-driven outcomes.
• Ensure store performance consistently meets or exceeds annual targets in:
• Sales
• Profitability
• On-site donations
• Production output
• Productivity and labor efficiency
• Develop and execute strategies that optimize donation flow, processing speed, merchandising, and inventory availability.
• Analyze key performance metrics, connect data insights to field observations, and translate findings into actionable store-level improvements.
• Conduct frequent store visits to evaluate floor readiness, merchandising standards, inventory density, and overall shop-ability.
• Ensure disciplined budget management with strong financial acumen and the ability to manage, interpret, and act on P&L performance.
• Lead, direct, and hold accountable a multi-layered management structure, ensuring Store Managers and leadership teams execute with consistency and urgency.
• Oversee managers in proactively planning staffing needs, recruiting, selecting, onboarding, and training high-performing team members.
• Build and maintain a strong leadership pipeline and succession bench across all stores in the region.
• Ensure superior organizational discipline, prioritization, and time management across all operational responsibilities.
• Implement and sustain LEAN methodologies and continuous improvement practices to drive efficiency, eliminate waste, and maximize throughput.
• Ensure adherence to all operational standards including merchandising, safety, inventory control, pricing integrity, and customer experience.
• Foster a high-performance culture rooted in accountability, coaching, recognition, and leadership development.
• Partner with Human Resources, Finance, Asset Protection, and executive leadership to execute organizational priorities.
• Build strong external community relationships to strengthen donation pipelines and brand awareness.
• Respond to operational issues, escalations, and customer concerns with urgency, professionalism, and solution-oriented leadership.
• Other duties as assigned.

• Prior thrift retail or high-volume discount retail experience strongly preferred
• Heavy production-based operational background required
• Strong familiarity with LEAN methodologies and continuous improvement systems required
• Proven experience managing full operational responsibility across multiple locations
• Strong analytical skills with ability to interpret and act on performance data
• Advanced proficiency in Microsoft Office Suite, POS systems, and reporting tools
• Demonstrated success in leadership development, team building, and performance management
• Ability to apply strong analytical thinking and sound judgment to interpret business conditions and make decisive operational decisions in environments of uncertainty.
• Proven track record in multi-unit thrift retail or high-volume discount retail environments with deep production expertise, strong analytical capability, and a disciplined operational mindset.
• Strong communication, organizational, and interpersonal skills

Leadership Expectations

• Consistent track record of delivering top-tier financial results
• Natural problem solver with strong analytical capability and sound judgment
• Decisive leader who takes action in ambiguous or uncertain conditions
• Strong budget management and financial acumen
• Superior organizational, prioritization, and time management skills
• Ability to lead through influence, accountability, and operational discipline
• Strong emotional intelligence and people leadership capability
• High proficiency in data-driven decision making and KPI management

Travel Requirements

• Extensive regional travel required across multiple store locations
• Must be willing to travel to stores up to five hours apart
• Must maintain in-store presence 4–5 days per week
• Valid driver’s license, reliable transportation, and acceptable driving record required

Physical Demands & Work Environment:

This role requires frequent physical activity, including lifting, carrying, pushing, and pulling items up to 50 pounds, as well as extended periods of standing, walking, bending, and reaching. Work is performed in a warehouse environment with exposure to varying temperatures, noise, dust, and moving equipment. The position involves operating material handling equipment and requires awareness of surroundings to maintain safety. Flexibility in scheduling, including extended hours, may be necessary to meet operational needs, and the use of personal protective equipment (PPE) is required.

Supervisory Responsibilities:

Directly supervises the Store Managers. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures and applicable statues and regulations per State or Federal laws. Responsibilities include interviewing, hiring, and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problem.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position.

• Bachelor’s Degree required
• Minimum of five (5) years of multi-unit retail leadership experience required or equivalent combination of education and experience.
• Ability to successfully pass a criminal background test & drug screening.