Service Delivery Director in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Director in United States.

This senior individual contributor role sits at the core of strategic customer success and operational governance, ensuring alignment between enterprise clients and internal delivery teams. You will act as the primary business relationship owner for key accounts, overseeing contract execution, service delivery coordination, and cross-functional alignment across complex environments. Working closely with senior stakeholders on both sides, you will ensure expectations, obligations, and outcomes are clearly defined and consistently met. The role requires strong commercial acumen, exceptional communication skills, and the ability to influence without direct authority. You will operate as a central connector between delivery, product, legal, finance, and customer success teams, ensuring smooth execution of commitments. This position is highly visible and critical to maintaining trust, stability, and long-term value in strategic customer relationships.

• Serve as the primary point of accountability for strategic customer relationships, ensuring strong executive-level engagement and governance.
• Manage contract execution, including obligations, milestones, service levels, renewals, and key commercial commitments.
• Coordinate customer governance forums such as executive reviews, operational meetings, and escalation sessions.
• Identify, track, and mitigate risks, issues, dependencies, and delivery blockers across customer engagements.
• Oversee change requests, scope adjustments, approvals, and associated financial or contractual implications.
• Partner cross-functionally with Customer Success, Professional Services, Product, Legal, Finance, and executive teams to ensure alignment.
• Maintain clear documentation of commitments, decisions, actions, and operational responsibilities across stakeholders.

• 7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, or similar enterprise-facing roles.
• Strong experience in SaaS, enterprise software, or managed services environments with complex delivery models.
• Proven ability to manage executive-level customer relationships and participate in governance or steering committee discussions.
• Strong understanding of contract management, commercial terms, scope control, and change management processes.
• Excellent communication skills with the ability to present clearly at executive level and simplify complex issues.
• Demonstrated ability to influence cross-functional teams without direct management authority.
• Strong organizational skills with the ability to manage multiple priorities in fast-paced, matrixed environments.
• High commercial awareness and strong problem-solving and decision-making capabilities.

• Competitive annual salary range: $145,000 – $165,000.
• Opportunity to work in a senior, high-impact individual contributor role with strong executive visibility.
• Exposure to complex enterprise customers and strategic accounts in a fast-paced environment.
• Cross-functional collaboration with senior teams across product, finance, legal, and customer success.
• Strong autonomy with ownership over customer governance and delivery coordination.
• Opportunity to influence service delivery strategy and operational excellence.
• Dynamic, matrixed environment with high levels of ownership and accountability.