Assistant Program Manager in Fort Myers, Florida at Behavioral Outcomes Management of Florida LLC

The Life Skills Assistant Program Manager is responsible for assisting Individuals with intellectual and developmental disabilities (I/DD) achieve their highest level of independence. The Life Skills Assistant Program Manager focuses on providing care using a person-centered approach. It is the expectation that each Assistant Program Manager provides support and guidance in accordance with the scope of services to ensure the best outcomes towards outlined goals.

An important role of the LSP Assistant Manager is to work in conjunction with the Program Manager to build a cohesive team. The LSP Assistant Manager inspires others, stimulates enthusiasm, and leads by example. The LSP Assistant Manager is committed to making a positive impact on others through effective relationship management.

ESSENTIAL FUNCTIONS

1. Operations

• Monitor the health and safety of all individuals.
• Assist with monitoring and implementing Individuals’ IP goals.
• Administer medication (medication certified required)
• Attend Individuals’ support plan and IP program meetings, as needed.
• Provide administrative assistance to the Program Manager and Instructors.
• Coordinate and oversee custodial crew duties.

· Work as an Instructor when needed.

· Communicate building maintenance issues and assist in coordination of resolution.

· Monitor daily classes to ensure are inclusive, engaging, and interactive.

• Familiarize yourself with behavior plans and
• Identify Individuals with behavior plans, ensuring understanding of protocols, communicate protocols to appropriate instructors
• Establish and maintain a supportive and professional relationship with individuals, their families, and circle of supports.
• Provide individual-specific service in compliance with service descriptions as defined in service directory/specific attachments and core assurances.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the program.
• Recognize and note physical and/or emotional changes in an individual’s condition and seek appropriate intervention. Report all changes to program manager or director within 1 business day.
• Assist individuals with meals, personal hygiene, transitioning or other tasks, when needed.
• Assist with daily arrival/ dismissal duties and tasks.
• Maintain supply inventory, communicate needs to the program manager to ensure operation of Individual IP goals and other program classes
• Ensure documentation and submission of all incident reports in accordance with the APD guidelines.
• Communicate all incidents to the program manager
• Assist with social media content.
• Coordinate community outings.
• Ensure building is cleaned and sanitized per CRN safety statement and standards.

1. Administration

• Complete all assigned documentation requirements. Including daily notes and summaries on progress towards support plan/ implementation plan goals.
• Contact program manager to report any difficulties, accidents, incidents or concerns immediately.
• Prepare General Event Reports using CRN documentation system and submit to required parties based on APD guidelines.
• Enter complete notes daily into CRN selected system.

1. Other Duties

• Aid and assist individuals onboarding and offloading from transportation.
• Serve as a positive role model for adults in the program through appropriate dress, speech, attitude, and courtesy.
• Plan and implement activities that align with each Individuals’ program goals, enrichment, and physical activity utilizing curriculum and materials provided by the program.
• Comply with company policies and procedures.
• Maintain confidential information and ensure compliance with HIPAA.

· Attend all trainings as directed and provided by the employer as required of Med-Waiver providers.

· Other projects and duties as assigned.

SUPERVISORY RESPONSIBILITY

• No supervisory responsibility

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Primary activities are conducted within a well-lit, climate-controlled facility.
• Occasional community outings may require outdoor travel and potential exposure to unpleasant weather.
• Ability to bend, stand, walk, or sit for extended periods of time and posses the normal range of body motion.
• Ability to regularly lift up to 50 pounds independently.
• Must be able to provide personal hygiene assistance to individuals requiring assistance.
• Periodic exposure to bodily fluids, and other pathogens.

QUALIFICATIONS

· High School diploma or equivalent.

· One year of experience in a medical, psychiatric, nursing, or child/adult care setting or direct care with individuals with intellectual and/or developmental disabilities.

· Valid state driver’s license.

· Must pass Level II Background screening.

KNOWLEDGE AND SKILLS

· Knowledge of proper transfer techniques and body mechanics to transfer clients with appropriate assistance and/or equipment (transfer board, slip sheet, Hoyer lift) as needed.

· Exhibit strong interpersonal and communication skills.

· Ability and interest in working with persons with developmental disabilities and physical limitations.

· Ability to establish and maintain cooperative working relationships.

· Work effectively as a team contributor on all assignments.

· Ability to remain composed in emergency situations.

· Ability to work under a variety of situations in a positive constructive manner.

· Demonstrate reliability, dependability, and punctuality.

· “Company Knowledge” Understand and articulate the services provided and the customer value for the CRN brand.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

Dependable

Integrity is doing the right thing. Basing your decisions by aligning your beliefs with the company’s values. Making decisions on what makes sense not based on a policy or procedure statement. This means exercising fair practices and knowing you are empowered to make decisions based on company culture and business ethics.

Warriors

Seeks to make a positive impact. Demonstrates a positive disposition even with difficult challenges. Thrives to get things done and exceed set expectations. Driven to “Make things Happen.”

Innovative

Pursues training and development opportunities; Strives to continuously build knowledge and skills. Shares expertise with others. Receptive to feedback; embraces continuous improvement, willing to learn. Engaging in activity with a high level of enthusiasm, intensity, and effort. To be ambitious. A desire and determination to achieve. It is about the person you are and the person you are becoming. It is fulfilling your potential.

Customer-focused Teamwork

It is a collaborated effort to achieve an objective through teamwork with our customers. Creating an environment where customers feel valued. Working as a team throughout the company to deliver excellent service to all of our customers. Contributes to a positive team spirit.

Compassionate

Treats others with respect and dignity, Works with integrity and strong ethics. Lives our company core purpose each day and seeks to help others. Genuinely cares about the well-being of others and seeks to make a difference.

Interpersonal Skills

Demonstrates emotional intelligence.

· Self-Awareness- Uses reason when dealing with emotional topics. Recognizes how emotions affects their performance.

· Self-Management- Keeps disruptive emotions in check. Flexibility in handling change.

· Social Awareness- Awareness of others’ feelings, needs, and concerns. Takes personal responsibility. Able to see others’ perspectives.

· Relationship Management- Airs disagreements; addresses conflict constructively.

Communication

Speaks clearly; responds well to questions. Participates in meetings. Writes clearly and informatively; edits work for spelling and grammar. Maintains confidentiality.

Critical Thinking

Displays willingness to make decisions; Exhibits sound and accurate judgment; includes appropriate people in the decision-making process. Identifies and resolves problems in a timely manner.

Professional Appearance

Demonstrates a neat, clean and professional appearance. Adheres to Company dress code (see employee handbook).

The listing of tasks is in no way to be considered a complete listing of all possible tasks, nor is the requirement for an ability or skill a guarantee that the ability or skill is going to be used.