Satellite Branch Manager in Concrete, Washington at Harborstone Credit Union

Join Our Team at Harborstone Credit Union—Voted one of Washington’s Best Workplaces!

Are you ready to make a difference in the lives of others while building your own career? At Harborstone Credit Union (HCU), we’re more than just a financial institution—we’re a community dedicated to building dreams and changing lives for generations to come!

Our values—Commitment, Dependability, and Kindness—shine through in every interaction, fostering an environment that feels like home. We celebrate the diverse tapestry of the Pacific Northwest, where each member’s unique story enriches our community.

Guided by our Ten Essentials, we prioritize compassion and integrity, creating a culture where everyone feels valued and heard. This commitment has earned us 5-Star ratings in the industry, placing us among the top credit unions nationwide, and being recognized as one of “Washington’s Best Workplaces.” Together, we not only support each other but also uplift the communities we cherish, embodying the spirit of #HeartOfHarborstone in all that we do.

Our culture is built on compassion, integrity, and genuine human connection. We embrace technology, but we never lose sight of what matters most—people. Here, you'll work alongside a supportive team that values collaboration, celebrates achievements, and invests in your personal and professional growth.

Competitive pay: $81,873 - $122,809 annually- DOE401(k) with employer matchMedical, dental, and vision coverageEmployer contribution toward dependent medical premiumsGenerous paid time off and holidaysProfessional development and career growth opportunitiesEmployee appreciation and recognition programsDiscounted employee financial productsA mission-driven culture focused on helping members and communities thriveA collaborative, supportive culture that values work-life balance and employee well-being

Starting salary is based on experience and qualifications and will likely not exceed mid-point of range to allow for development and future increases.

About the Role:

This position will oversee two branches: Concrete & Sedro-Woolley in Northwest Washington

FLSA: Exempt

The Satellite Branch Manager is a key leadership role responsible for overseeing the success of multiple assigned branch locations. This position ensures consistent delivery of exceptional member service, team development, operational efficiency, and community engagement. The Satellite Branch Manager upholds regulatory, compliance, and security requirements while advocating for members and advancing Harborstone Credit Union’s mission and values. This role provides direct leadership to branch teams and does not have direct management responsibility for Branch Managers.

Key Responsibilities

Lead Multi-Branch Operations: Provide leadership and operational oversight across all assigned branch locations to ensure consistency, service quality, and compliance. Develop Teams: Coach, mentor, and develop Assistant Branch Managers and staff, fostering accountability, collaboration, and professional growth. Member Experience Leadership: Drive exceptional and consistent member experiences through coaching, feedback, and service expectations. Sales and Growth: Support achievement of sales and service goals while guiding teams in conducting financial needs assessments and cross-serving. Community Engagement: Represent Harborstone within assigned communities, building partnerships and expanding visibility. Risk and Compliance: Ensure adherence to all regulatory requirements including BSA, AML, OFAC, and information security policies. Problem Resolution: Serve as escalation point for complex member concerns, ensuring timely and empathetic resolution. Training and Development: Identify and address training needs related to products, systems, service, and procedures. Documentation and Reporting: Maintain accurate documentation and reporting in compliance with regulations and internal policies.

Other Responsibilities

Complete all required annual compliance and security training.Travel regularly between assigned branch locations.Safeguard member confidentiality and sensitive data.

Qualifications

Education:

High school diploma required: Essential

Experience:

5+ years of experience within financial services required, including 2+ years in a branch management or people leadership role.

Technical Skills:

Proficiency in core banking systems, Microsoft Office, and financial service tools.

Soft Skills:

Strong leadership, communication, coaching, and problem-solving skills.

Physical Considerations

Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.Ability to read, comprehend, and respond to written and verbal instructions and information.May be required to sit or stand for extended periods, depending on job duties.May involve repetitive motions, including keyboarding and handling office equipment.May require stooping, bending, squatting, or reaching occasionally.May be required to lift and carry items weighing up to 50 pounds.Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.Regular travel between assigned branch locations required.