Experienced Service Manager for Farm Equipment Dealer in Lynden, Washington at Farmers Equipment Company

Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Manager to serve customers at our Lynden location.

Primary responsibilities include:

· Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep).

· Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations.

· Ensure the effective scheduling of service work, including ongoing adjustments.

· Work with the Marketing Coordinator to develop successful marketing plan for the department in coordination with the other departments.

· Assure the service department is properly staffed through effective recruiting and onboarding of qualified personnel.

· Optimize employee performance through ongoing training, development, evaluations, recognition, rewards and corrective management practices to produce expected results.

· Make sure that the service team effectively communicates with customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.

· Help to develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.

Job Requirements:

· High school diploma/GED required

· Trade or Technical School Diploma preferred

· Strong relational and customer service skills

· Analytical skills

· Solid understanding of internal combustion, hydraulic, mechanical and electrical systems

· Strong communication skills—both written and verbal

· Effective supervisory skills

· Ability to effectively manage and resolve conflicts and complaints both internally and externally

· MS Office WORD – Intermediate, EXCEL – Intermediate

· 3-5 years of directly applicable experience preferred

· Strong detail orientation

· Ability to successfully operate applicable business systems

· Exceptional dependability with the flexibility to work hours necessary to meet seasonal business needs and periodic on-call requests