Indoor Sports Complex Cafe Team Lead in Harrisonburg, Virginia at ENDLESS HORIZONS

Horizons Edge Sports Campus is hiring for a part time Team Lead to operate the Horizons Edge Cafe and support management in the oversight of shift operations during scheduled shift! Apply today to join this enthusiastic team and work in a fun fast paced environment! Weekend and Evening availability required.

Job Summary: The Café Lead is responsible for supporting daily food and beverage operations at the Horizons Edge Cafe and act as a general Team Lead acting as a leader during scheduled shift ensuring processes are carried out safely, effectively, and efficiently.

Duties:

• Support with daily café and concessions operations during practices, games, leagues, tournaments, and special events
• Deliver fast, friendly, and welcoming customer service
• Train part time staff on food and beverage procedures and demonstrate excellent customer service and professionalism at all times
• Maintain a positive environment that enhances the overall guest experience
• Ensure efficient food preparation, service, and closing procedures
• Foresee potential issues and react/adapt in an appropriate manner to minimize any negative impact on customers.
• Support as shift leader, ensuring part time staff complete assigned tasks to maintain a safe and clean facility.
• Respond to incoming phone calls and walk-in guests relating to reservation inquiries and program operations.
• Listen, communicate, and work effectively with guests, staff, and management in a fast-paced environment.
• Complete any necessary paperwork such as injury/incident reports, maintenance requests, closing check lists, and inventories.
• Maintain cleanliness, organization, and food safety standards at all times
• Follow and ensure staff follow outlined health, safety, and cash-handling procedures
• Follow Virginia Alcohol Beverage Commission’s regulations of service
• Monitor inventory levels and communicate to Operations Director for reorders as needed
• Clean, maintain and inspect equipment
• Participate in operational training and facilitate non-food and beverage programs when needed
• Support as a Team Lead or Welcome Desk Attendant as needed.
• Other duties as assigned

Qualifications:

• Must be at least twenty-one years of age
• Passion for quality, safety, and sanitization
• Understand and practice basic food safety
• ServeSafe Certification or willingness to obtain
• Managers’ Alcohol Responsibility Training (MART) Certification or willing to obtain
• Must be detail-oriented and have outstanding organizational skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be able to work irregular shifts to include nights, weekends, holidays as needed
• Requires excellent communication skills, both verbal and written
• Must have strong leadership skills