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What is the role of a Clinical Support Representative - Endo & Diabetes at Berkshire Health Systems?

The Clinical Support Representative - Endo & Diabetes position at Berkshire Health Systems is a Full-time or part-time position opportunity in the Medical field.

What type of employment is offered for this Clinical Support Representative - Endo & Diabetes role?

Full-time or part-time position

What is the expected salary for this Clinical Support Representative - Endo & Diabetes job?

Compensation will be discussed during the hiring process.

Clinical Support Representative - Endo & Diabetes job near me in Pittsfield, Massachusetts at Berkshire Health Systems | Jobs and Employment

Clinical Support Representative - Endo & Diabetes

DEFINITION/PRIMARY FUNCTION
- The Clinical Support Representative is part of Berkshire Medical Center and Berkshire Faculty Services Division of Endocrinology and Metabolism and Diabetes Education team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls, charge entry, medical records management, and the ability to assess and calmly diffuse potentially problematic situations.
POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
- Experience:
  - One to two years experience in a busy physician office required.
  - Experience in handling multiple telephone lines required.
  - Excellent clerical/organizational skills required.
  - Working knowledge of Windows based PC applications required.
  - Knowledge of Department specific services preferred.
  - Insurance knowledge and billing experience strongly preferred.
- Education and Training:
  - Two years of college or equivalent work experience preferred.
  - High School diploma or equivalent required.
  - Medical terminolgy required.
    Typing (40 WPM) required.
- License, Certification & Registration:
  - N/A
- Other Requirements:
  - Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
  - Ability to work independently with minimal supervision.
  - Ability to work effectively under pressure and in a fast paced environment.
  - Ability to handle multiple tasks at once.
  - Demonstrated competency in handling confidential and sensitive information required.
  - Excellent telephone skills required.
  - Sensitive to diverse cultures and cultural differences.
  - Demonstrated ability to read and follow written/verbal direction.
  - Knowledge of community services.
  - Flexible hours required to cover for vacations and earned time absences.
  - Self motivated and ability to be independent and flexible within a team framework.
  - Excellent oral and written communication skills.
  - Must be able to speak and write the English language in an understandable manner.

Clinical Support Representative - Endo & Diabetes in Pittsfield, Massachusetts at Berkshire Health Systems

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