NOC Technician in Melville, New York at SOURCEPASS

ABOUT SOURCEPASS:

Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

POSITION SUMMARY:

This is an ideal opportunity for a recent technical school graduate looking to get their start at a fast-growing technology company. As a member of our team, you’ll gain hands-on exposure to a wide range of products and services, along with meaningful opportunities for continued learning, professional growth, and career advancement. A NOC Imaging Technician is to provision and stage endpoint and network hardware, maintain documentation and inventory, and manage shipping and receiving. This is a full-time, on-site role based at our headquarters location in Melville, NY.

POSITION REQUIREMENTS:

•Provision new PC’s/Tablets/Thin Clients

•Stage and baseline servers/firewalls/switches and other network equipment

•Update and verify documentation of hardware configurations

•Process inventory

•Handle shipping/receiving

• Knowledge of Windows 10/11 installation, configuration, and troubleshooting
• Knowledge of basic subnetting
• Knowledge of OSI Model
• Positive, motivated learner with strong communication skills and keen attention to detail
• Customer-service mindset focused on reliability and user experience
• A desire to improve skillset by earning industry certifications (We pay for them!)
• Strong troubleshooting skills with a methodical, documentation-first approach
• Comfortable following standard operating procedures for imaging, deployments, and supporting workflow with suggestions for improvement
• Demonstrates strong ownership and accountability in resolving issues
• Ability to multitask and prioritize issues based on severity and SLA impact
• Likes to have fun and laugh with a great team

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