IT Support Specialist in Totowa, New Jersey at New Cibo Vita LLC

About Us:
At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks
under the Nature’s Garden brand, combining quality ingredients with creative flavor and function.
Our products are designed to support wellness, sustainability, and better snacking choices-helping consumers “Snack With Purpose.”
Position Summary
The IT Support Technician is responsible for providing first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and technology systems. This role ensures employees have reliable technology to perform their jobs while supporting the organization's IT infrastructure, user onboarding, equipment management, and day-to-day technology operations. The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects.
Position Summary
End User Support
• Serve as the first point of contact for employee technology support requests.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
• Escalate complex technical issues to the Senior IT Technician as needed.
• Maintain excellent customer service and communicate effectively with users throughout issue resolution.
User Administration
• Create, modify, and deactivate user accounts in accordance with company policies.
• Assist with password resets, multi-factor authentication (MFA), and access requests.
• Support employee onboarding by preparing equipment, creating user accounts, and ensuring all technology is ready on the employee's first day.
• Support employee offboarding by collecting equipment and disabling system access.
Hardware & Asset Management
• Deploy and maintain company-issued laptops, desktops, mobile phones, and tablets.
• Track IT inventory and maintain accurate asset records.
• Coordinate equipment repairs, warranty claims, and replacements.
• Assist with hardware refresh programs.
Software Support
• Install and update approved software applications.
• Perform operating system updates and routine maintenance.
• Assist with software licensing and application deployments.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
Infrastructure Support
• Assist with maintaining printers, conference room technology, and network-connected devices.
• Help monitor system backups and basic network connectivity.
• Support Wi-Fi troubleshooting and basic network issues.
• Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.
Qualifications
Education
• Associate's degree in information technology, Computer Science, or related field preferred.
• Equivalent technical training or relevant work experience will be considered.
Experience
• 1–3 years of IT support or Help Desk experience.
• Experience supporting Windows operating systems and Microsoft Office.
• Manufacturing or warehouse technology support experience is a plus.
Technical Skills
• Windows 10/11
• Microsoft 365
• Basic Active Directory administration
• Computer hardware troubleshooting
• Printer support
• Basic networking concepts (TCP/IP, Wi-Fi, VPN)
• Basic cybersecurity awareness
What We Offer
Medical, Dental & Vision Insurance
Life Insurance
401(k)
Paid Time Off (PTO)
Company Paid Holidays
Career Growth & Development