JobTarget Logo

MEMBER RELATIONSHIP OFFICER I - BILINGUAL in Appleton, Wisconsin at Fox Communities Credit Union

New
Fox Communities Credit Union
Appleton, Wisconsin, 54915, United States
Posted on
New job! Apply early to increase your chances of getting hired.

Explore Related Opportunities

Job Description

We currently have a career opportunity for a full-time Bilingual Member Relationship Officer at our Calumet Street branch in Appleton!

The Bilingual Member Relationship Officer creates a positive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions.

The primary responsibilities of the Bilingual Member Relationship Officer role include but are not limited to:

  • Promoting and upholding the Fox Mission, Purpose, Vision, and Values
  • Building and maintaining lasting relationships through conversations, anticipating members’ future needs and exceeding expectations
  • Interviewing loan applicants and providing underwriting additional information to make loan decisions
  • Assisting members with their needs by opening and maintaining deposit products and services
  • Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution
  • Educating members on ancillary loan products, insurance options, and securing appropriate solutions.
  • Achieving assigned goals
  • Providing members with sound guidance for their financial needs and referring as needed to partnering teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)
  • Positively representing Fox in the community
  • Candidates for the Bilingual Member Relationship Officer position should possess:

  • Minimum of one year of sales and service experience
  • Ability to speak and translate fluent English and Spanish is required for this position
  • Previous financial industry experience is preferred
  • Financial Counselor Certification is a plus
  • Strong communication skills including verbal, written and active listening
  • Sales skills in gaining commitment to products and services
  • Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members
  • Flexible availability, including rotating Saturdays
  • Proven attention to detail
  • Excellent written and verbal communication skills
  • Advanced knowledge of Microsoft Office or similar software
  • Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

    Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

    Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.

    Job Location

    Appleton, Wisconsin, 54915, United States

    Frequently asked questions about this position

    Similar Jobs In Appleton, Wisconsin

    Hot Job

    Maintenance Tech 1

    Bethany
    Waupaca, Wisconsin
    Hot Job

    Warranty Specialist

    Drexel Building Supply
    Campbellsport, Wisconsin

    Permit Supervisor (Drafting)-Telecommunications

    CCI Systems, Inc.
    Abrams, Wisconsin

    HUMAN RESOURCES INTERN (Remote)

    Coldwell Banker Real Estate Group
    Appleton, Wisconsin

    Commercial Maintenance Technician

    Inland Companies
    Green Bay, Wisconsin

    Apply Now