Numismatic Support Associate - (Canadian Coin and Currency) in Richmond Hill, Ontario at CANADA GOLD

About Canadian Coin & Currency

Canadian Coin & Currency is one of Canada's largest and most respected full-service coin and precious metals dealers, as well as a top-level Authorized Distributor of the Royal Canadian Mint. Since 1987, collectors and investors across Canada have trusted us for our extensive selection of collector coins, banknotes, bullion, and precious metals, backed by expert knowledge, competitive pricing, and exceptional service.

With decades of numismatic expertise, our team is committed to helping customers build collections, diversify investments, and preserve wealth with confidence. Whether you're buying, selling, or seeking professional appraisals, we are dedicated to providing transparent guidance and a customer-first experience.

Proudly Canadian-owned and operated, we have earned our reputation through integrity, reliability, and a passion for numismatics, making Canadian Coin & Currency a trusted destination for collectors and investors alike.

About the Role

The Numismatic Support Associate at Canadian Coin and Currency plays a key role in supporting the acquisition, processing, organization, and sale of rare coins, paper currency, and collectible inventory. This position helps ensure operational accuracy, exceptional client service, and efficient coordination between retail, wholesale, and grading operations.

Associates help maintain detailed records, support client and dealer relationships, and contribute to the integrity and accuracy of inventory management processes. This role is ideal for someone who values precision, enjoys learning, thrives in a fast-paced environment, and wants to build expertise within the numismatic industry. Regardless of your experience with numismatics, this environment offers a professional home for those committed to continuous learning and building long-term expertise within the industry.

What You'll Do

Inventory Management and Data Accuracy

• Accurately log incoming and outgoing numismatic inventory, including coins, paper currency, and related collectibles.
• Maintain detailed records of years, mint marks, grades, certification numbers, pricing, and inventory locations.
• Update spreadsheets, databases, and inventory systems promptly and accurately.
• Verify data entry and inventory details to ensure accuracy before publication or sale.
• Support inventory audits, reconciliations, and quality control processes.
• Assist with organizing and maintaining secure storage of inventory.

• Prepare and track submissions to third-party grading services such as PCGS, NGC, and PMG.
• Maintain accurate records of submissions and grading results.
• Reconcile returned submissions and update inventory systems accordingly.
• Assist with cataloging and preparing newly graded inventory for sale.

• Serve as a professional point of contact for collectors, investors, dealers, and retail customers.
• Respond to inquiries regarding inventory availability, order status, grading submissions, and product information.
• Communicate clearly and professionally by phone, email, and in person.
• Build trust through accurate information, timely follow-up, and exceptional service.
• Support both retail and wholesale relationships while contributing to a positive client experience.

• Assist with invoicing, payment processing, and transaction documentation.
• Coordinate with fulfillment teams to ensure orders are processed accurately and efficiently.
• Support daily operational workflows, inventory intake, and order verification.
• Participate in inventory counts, audits, and organizational projects.
• Maintain a clean, organized, and professional workspace.
• Assist with special events, promotions, and other duties as assigned.

• Follow all Canada Gold policies related to inventory security, documentation, and operational procedures.
• Maintain accurate records for audit and reporting purposes.
• Handle high-value inventory with care, accountability, and attention to detail.
• Support loss prevention and inventory control standards.

• 1–3 years of experience in administration, operations, customer service, inventory management, or a related role.
• Experience with collectibles, luxury goods, auctions, precious metals, or other high-value products is an asset.
• Strong proficiency with Microsoft Excel and Google Sheets.
• Ability to learn new inventory, e-commerce, and operational software systems.
• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to occasionally lift and move items weighing up to 50 lbs
• Successful completion of a background check is required
• Demonstrated ability to handle confidential information and high value inventory with professionalism and discretion

What We Offer

• $23/hour
• Comprehensive medical and dental benefits
• Paid, hands-on training in a unique and growing industry
• Clear opportunities for advancement
• A supportive, team-oriented environment where your growth matters