Biomedical Manager in Niagara Falls, New York at Health System Services Ltd

Are you E.P.I.C?!

At Health System Services, we are committed to making a difference in healthcare by providing seamless and reliable services that support both patients and the facilities that care for them. Our core values of Empathy, Passion, Integrity, and Commitment (E.P.I.C) drive everything we do, and our Biomedical team is central to delivering safe, well-maintained durable medical equipment.

If you embody these values and are passionate about helping others, we want you to join our team! As a Biomedical Manager, you will lead the Biomedical Department to ensure high-quality repair, maintenance, and service activities for durable medical equipment (DME), partnering closely with clinical facilities, operations, and sales to enhance patient care and satisfaction.

About the Position

• Lead, organize, and coordinate daily operations of the Biomedical Department.
• Supervise, coach, and support biomedical technicians to ensure quality work and accountability.
• Monitor and track team productivity using established KPIs and performance metrics.
• Hold regular team meetings to review priorities, repair timelines, and department goals.
• Ensure timely completion of repairs, preventative maintenance, and work orders through effective scheduling and resource planning.
• Act as the primary point of contact for communication between the biomedical team and other departments including operations, facilities, customer service, logistics, and sales.
• Maintain strong working relationships with facility maintenance teams and external stakeholders to ensure prompt service and collaboration.
• Communicate departmental needs and updates to senior leadership.
• Review and approve service orders, repair quotes, and billing documentation.
• Ensure compliance with manufacturer specifications, safety regulations, and internal policies.
• Provide escalation support and guidance for complex or high-priority repair issues.
• Oversee equipment inventory levels, coordinate with purchasing to ensure parts availability.
• Conduct performance reviews, implement training programs, and support technician development.
• Ensure proper use of service management platforms (E-Maintenance, Bonafide, etc.).

What We’re Looking For

• Strong leadership and team management skills with the ability to motivate and hold team members accountable.
• Excellent verbal and written communication; capable of acting as a liaison across multiple teams and stakeholders.
• Ability to manage and prioritize multiple workflows and timelines effectively.
• Proficient in interpreting technical documentation and managing service software platforms.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Working knowledge of durable medical equipment and related repair protocols.

Qualifications for Success

• Bachelor’s degree strongly preferred (preferred fields: Biomedical Engineering, Healthcare Technology Management, Operations, or related).
• 2+ years of experience in biomedical equipment services preferred.
• Minimum of 2+ years in a supervisory or management role.
• Familiarity with KPIs, productivity tracking, and staff performance evaluation.
• Experience managing departmental communication and coordination with internal and external stakeholders.

Benefits That Go Beyond the Basics:

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program
• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

• $62,500 - $65,000 annually, dependent on experience

Shift

• Monday - Friday, 8:30am - 5:00pm

Location

• Wheatfield, NY