National Account Manager in Federal Way, Washington at Trinity Glass International Inc

Job Title: National Account Manager

Reports to: SVP National Accounts

Department: Sales/Marketing

FLSA: Exempt position (is not eligible for overtime pay)

Location: Federal Way, WA

NOTE: Must be eligible to work in the US without assistance from employer

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The National Account Manager (NAM) is a senior individual contributor responsible for managing and growing strategic national account relationships with a focus on the company's exterior door programs. This role serves as the primary point of contact for key customers driving program development, revenue growth, and a superior customer experience. The NAM works cross-functionally with operations, product management, marketing, and customer service to ensure program execution excellence and long-term account retention.

• Own and grow national accounts (e.g., home improvement retailers, regional dealers, buying groups, and pro dealers) with a primary focus on exterior residential doors.
• Achieve or exceed annual revenue targets and new account activation goals.
• Conduct regular business reviews with key stakeholders to assess program performance, uncover opportunities, and address challenges.
• Develop and execute account-specific growth plans aligned with the company's strategy.

• Serve as the subject matter expert on the company's exterior door offerings, including product lines, configurations, lead times, pricing structures, and ordering processes.
• Train and educate account partners on program mechanics, product features, and systems/tools (order entry portals, configurators, etc.).
• Drive program compliance and ordering accuracy to reduce errors, returns, and cancellations.
• Collaborate with product management on catalog expansions, substitutions, and new product introductions.
• Monitor order flow and proactively communicate status updates, delays, or exceptions to account partners.

• Build and maintain deep relationships at multiple levels within each account, including buyers, category managers, operations, and ownership.
• Act as a trusted advisor and advocate, anticipating account needs and positioning the company as a preferred vendor.
• Represent the company at industry events, trade shows, and national account conferences.

• Partner with operations, customer service, and information technology teams to ensure seamless order fulfillment and issue resolution.
• Coordinate with marketing to develop account-specific promotional materials, planograms, and sales tools.
• Provide voice-of-customer feedback to product and operations teams to drive continuous program improvement.
• Work with pricing and finance on quote approvals, contract negotiations, and special pricing agreements.

• Track and report sales metrics, pipeline activity, account health, and competitive intelligence.
• Analyze sell-through data and inventory positions at key accounts to identify gaps and opportunities.
• Prepare and deliver executive-level account performance summaries and quarterly business review materials.

• 5+ years of national or major account sales experience in building products, millwork, doors/windows, or a closely related category.
• Demonstrated track record of achieving or exceeding revenue targets in a complex, multi-stakeholder selling environment.
• Experience managing special order, configure-to-order, or custom product programs.
• Strong understanding of retail channel dynamics and pro-dealer markets.
• Excellent communication, presentation, and negotiation skills.
• Proficiency Microsoft Office Suite.
• Ability to travel up to 25% nationally.

• Experience servicing a national home center customer a strong plus
• Experience with exterior door products (entry systems, patio doors, French doors, or fiberglass/steel door products).
• Familiarity with millwork distribution networks, home center retail buying processes, or pro channel account structures.
• Bachelor's degree in Business, Sales, Marketing, or a related field; equivalent experience considered.
• Experience using digital ordering platforms, product configurators, or dealer portals.

• Customer Focus: Builds strong customer relationships and delivers solutions centered on customer needs.
• Results Orientation: Consistently achieves goals and pushes for continuous improvement.
• Product & Industry Knowledge: Develops and maintains deep expertise in the residential exterior door market.
• Collaboration: Works effectively across functional teams and levels of the organization.
• Communication: Communicates clearly and persuasively in written and verbal formats.
• Adaptability: Navigates ambiguity and manages competing priorities in a dynamic sales environment.
• Problem Solving: Identifies root causes of issues and drives timely, effective resolutions.

This is a remote/field-based position. The candidate must reside within proximity to a major airport to support the required travel schedule. The role requires the ability to sit or stand for extended periods, operate a motor vehicle, and occasionally lift up to 25 lbs. (product samples, display materials).