Director of Housekeeping in San Antonio, Texas at Makeready LLC

Steeped in tradition and infused with timeless Texas charm, The Menger Hotel seamlessly blends historic grandeur with modern comfort. Its beautifully preserved architecture and elegant interiors echo over 160 years of storied heritage. Located just steps from the Alamo, this Historic Hotels of America landmark stands as a true Texas icon.

Requested Tasks

• Lead, motivate, and develop Housekeeping team members, cultivating a culture of pride and accountability
• Ensure proper onboarding, training, and ongoing development of all team members
• Plan, organize, and monitor daily operations of the Housekeeping department
• Uphold the highest standards of cleanliness, sanitation, safety, and professional conduct
• Provide clear direction and consistent expectations to set the team up for success
• Maintain open communication that fosters fairness, consistency, and accountability
• Review staffing levels to support guest comfort, operational demands, and productivity goals
• Conduct performance evaluations and lead team meetings as needed
• Utilize the PMS to generate daily room assignments and manage workflow efficiently
• Partner with other department leaders to anticipate special requests, events, group blocks, and occupancy patterns
• Complete regular inventories to ensure appropriate supply levels and cost control
• Maintain a robust inspection program for guest rooms, corridors, and public spaces
• Oversee departmental budgets and inventory controls

Requested Capabilities

• Prior Housekeeping experience strongly preferred
• Prior team leadership experience highly preferred
• Thorough understanding of hotel operations and industry standards
• Excellent communication skills — professional, personable, and approachable
• Exceptional attention to detail with strong organizational skills
• Ability to stand and walk for extended periods of time
• Comfortable using cleaning chemicals and equipment safely
• Ability to lift up to 50 pounds

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program, and a wide range of additional ancillary benefits. The health, happiness, and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.