Housekeeping Manager - Tru & Home2 Suites by Hilton-San Diego/Downtown - Opening November 2026! in San Diego, California at Baxter Hotel Group Inc

Housekeeping Manager - Be Part of Something Brand New! Tru @ Home2 Suites by Hilton San Diego Downtown, Opening November 2026!

The countdown is on! This November, two brand-new Hilton hotels open their doors under one roof in the heart of Downtown San Diego, and we want you there on opening day. Rising 16 stories above the city with 263 rooms, our hotels have views stretching from Coronado to Point Loma to La Jolla, plus a rooftop bar and pool that will be one of downtown's hottest spots. We're building our opening team right now, so this is your chance to get in on the ground floor with a world-class brand. Bring your energy and personality, and we'll bring the training, the growth opportunities, and the Hilton team member perks. No two days are the same, and you'll never forget opening day. Apply now and help us make history in America's Finest City!

About Us: Founded in 1985, Baxter Hotel Group is a San Diego based family-owned hospitality and real estate investment company with a strong presence across the U.S. and Canada. For more than 40 years, we’ve built a reputation for developing and operating top-branded hotels and trend-forward restaurants in some of the most desirable locations. With four successful properties in our growing portfolio, we’re excited to expand once again and we're looking for passionate people to grow with us.

Position Summary: At Tru & Home2 Suites by Hilton, you are Free to be You with Tru Spirit! Our Housekeeping Team brings energy, teamwork and real warmth to every shift, keeping our hotel fresh, clean and welcoming so guests feel right at home. As Housekeeping Manager, you’ll lead the team behind every spotless room and sparkling lobby at our brand-new hotel. You’ll hire, train and motivate your team, set the standard for cleanliness and run an efficient operation, from guest rooms and public areas to laundry and back-of-house spaces. You lead by example, notice every detail and aren’t afraid to jump in when the team needs you. When something goes wrong, you don’t pass it along. You find a solution and make it right. If you’re a hands-on leader who takes pride in a clean, well-run hotel and wants to help build a team from day one, we’d love to meet you!

What You Will Do:

• Lead, hire, train and coach the housekeeping and laundry teams to deliver exceptional cleanliness and service that meets Hilton brand standards.
• Build a positive team culture that is friendly, respectful, ethical and hardworking, where team members feel supported, take pride in their work and hold each other to high standards.
• Lead pre-opening activities, including setting up housekeeping and laundry operations, ordering supplies and equipment, and training the opening team.
• Develop cleaning schedules, room assignments and staff schedules based on occupancy for guest rooms, public areas (including the rooftop pool, bar and fitness center), laundry and back-of-house spaces, balancing guest needs with labor costs.
• Manage extended-stay service, including regular cleaning, linen exchanges, deep cleaning and suite kitchens, and check in with long-term guests to make sure their needs are met.
• Inspect rooms and public areas regularly, and monitor guest feedback and cleanliness scores to drive improvements.
• Manage lost-and-found procedures and guest requests related to housekeeping.
• Monitor guest feedback and cleanliness scores and turn the results into action plans and improvements.
• Coordinate with the front desk, maintenance and other departments on room status, repairs and operational needs.
• Manage the housekeeping budget, including labor, supplies and linen costs.
• Ensure compliance with OSHA, chemical safety (SDS), health and sanitation regulations.
• Handle guest requests, concerns and lost-and-found, and coordinate with the front desk and maintenance on room status and repairs.
• Perform other duties as assigned by hotel leadership.

Benefits:

• Competitive pay
• Bonus Incentive Plan
• Medical, dental, vision and voluntary benefits
• 401(k) Retirement Plan with match
• Pay on Demand
• Paid Time Off (vacation, sick, holidays)
• Complimentary parking
• Hilton travel benefits
• Career growth across our hotel portfolio
• The opportunity to be part of an exciting new hotel opening in downtown San Diego

• At least 3+ years housekeeping management experience in hotel housekeeping and/or extended stay properties, Hilton brand preferred
• Hotel opening or pre-opening experience a plus
• Experience leading mid-sized teams, including hiring, training, scheduling and conducting performance reviews
• Strong conflict resolution skills, with the ability to handle team member and guest concerns calmly, fairly and professionally
• Experience with coaching, corrective action and documentation in partnership with HR
• Strong knowledge of cleaning procedures, chemicals, sanitation practices and commercial cleaning equipment
• Knowledge of safety regulations for housekeeping, laundry and custodial operations
• Experience managing laundry systems, linen inventory and chemical supplies
• Strong organizational skills, with the ability to maintain high standards and guest satisfaction
• Excellent communication and interpersonal abilities; bilingual (English/Spanish) a plus
• Ability to handle stressful situations with professionalism and tact
• Proficiency in Microsoft Suite
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand, walk and climb stairs on a regular basis
• Frequent bending, reaching, stooping, pushing and pulling (e.g., carts, linens, furniture)
• Ability to lift, pull and carry up to 40 pounds
• Ability to work around cleaning chemicals and commercial laundry equipment
• Ability to work in a fast-paced environment with frequent interruptions
• Flexible schedule to work days, nights, weekends and holidays as needed

At Baxter Hotel Group, hospitality isn’t just what we do—it’s who we are. We believe in empowering our team and creating exceptional experiences for both our guests and our employees. Launch your hospitality career with us - Two Brands, One Team, Endless Opportunity. Let's GO!

Baxter Hotel Group is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by federal, state, or local law.

This organization participates in E-Verify to verify employment eligibility.