Scheduling & Road Tech Specialist - Riedman Campus (Full-Time, Days) in ROCHESTER, New York at Rochester Regional Health

Job Title: Scheduling & Road Tech Specialist
Department: Homebound Services
Location: Riedman Campus | 100 Kings Highway S. Rochester, NY 14617
Hours Per Week: 40
Schedule: 8-hour shifts, 7:00a - 3:00p, weekend rotation required as needed

SUMMARY

The Scheduling & Road Tech Specialist prepares requisitions and other documents necessary for the Homebound Services technicians, maintains patient information, standing orders, and Nursing Home requests, and performs phlebotomy at Nursing Homes and patients’ private homes.

RESPONSIBILITIES:

• Assist with Phlebotomy/Road Technician responsibilities as needed and act as coverage Road Technician.
• Receive unscheduled absence calls from Road Technicians and revise the daily schedules as needed.
• Prepare, post and distribute Road Technicians’ on-call schedules.
• Prepare requisitions and other documents necessary for the Homebound Services technicians to perform their duties.
• Perform file maintenance on all systems including Excel, Word, LIS (Laboratory Information System), and Access programs.
• Address all phone calls promptly and professionally.
• Maintain patient information, standing orders, and Nursing Home requests.
• Accurately records essential information to provide the proper documentation for the customers’ requirements.
• Ensure all client requests are delegated to the correct personnel within the timeframe needed or required.
• File and archive all patient records in accordance with Quality Assurance guidelines in order to retrieve documents for audits.
• Work with both the Scheduling Specialist and Homebound Services Supervisor to ensure all departmental goals are met.

REQUIRED QUALIFICATIONS:

• Valid New York State Driver's License required
• Phlebotomy experience required
• Excellent communication and computer skills required

PREFERRED QUALIFICATIONS:

• Phlebotomy Certification preferred
• High School Diploma or Equivalent preferred
• 1-3 years scheduling experience preferred

PHYSICAL REQUIREMENTS: Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20–50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy or confined clinical environments. High sensory acuity is essential for monitoring patient status and responding to alarms or safety concerns. Emotional and cognitive demands are substantial, involving decision-making under pressure, responding to emergencies, and maintaining sustained focus. Environmental exposures include infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements.

PAY RANGE: $20.50 - $25.50

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.