Helpdesk System Administrator in UK at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Helpdesk System Administrator based in United Kingdom.

Join a fast-growing international technology environment where you will play a key role in keeping teams, devices, and digital tools operating efficiently. This hands-on IT Operations position offers the opportunity to build strong system administration skills while supporting a fully remote organization with a diverse technology ecosystem. You will manage hardware, user access, security practices, and internal tools while working closely with employees across different regions. The role is ideal for someone who enjoys troubleshooting, improving processes, and taking ownership of IT operations. With mentorship and exposure to more than 100 business applications, this position provides an excellent path for professional growth in IT infrastructure and system administration.

• Manage the complete corporate hardware lifecycle, including procurement, device configuration, inventory management, and international equipment shipping.
• Configure and maintain company devices, including macOS environments through Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support employee onboarding and offboarding processes by managing accounts, permissions, access rights, and equipment allocation.
• Provide day-to-day helpdesk support to employees, troubleshooting technical issues and assisting users in English and Ukrainian.
• Manage access, subscriptions, renewals, invoices, and administration for a wide range of business applications and digital tools.
• Perform access reviews and support basic security initiatives, including access control improvements, phishing prevention, and employee awareness activities.
• Maintain accurate documentation, update internal knowledge bases, and continuously improve IT processes and workflows.
• Collaborate with internal teams and external suppliers to ensure smooth technology operations across the organization.

• Hands-on experience in IT support, helpdesk, system administration, internships, or a related technical field.
• Strong familiarity with macOS and interest in the Apple ecosystem, with the motivation to further develop advanced skills.
• Understanding of networking fundamentals, including OSI model concepts, protocols, troubleshooting methods, and common security considerations.
• Ability to diagnose technical issues systematically and provide clear solutions to users.
• Strong organizational skills with the ability to independently prioritize tasks and manage daily responsibilities.
• English proficiency at a B1–B2 level, with confidence communicating with international users and suppliers.
• Strong customer-oriented mindset with excellent communication and problem-solving abilities.
• Experience with MDM solutions, Apple Business Manager, ticketing platforms, or IT service management tools is a plus.
• Basic automation knowledge with tools such as Zapier, Make, JavaScript, or Bash is considered an advantage.

• Fully remote work environment with flexible working hours.
• Opportunity to work with a global remote team and support a diverse international workforce.
• Competitive salary paid in USD.
• Dedicated mentorship from an experienced IT Operations specialist.
• Hands-on experience managing more than 100 business tools, including collaboration, productivity, and IT management platforms.
• Opportunity to develop a complete system administration skill set and grow within the IT operations field.
• Professional development opportunities through regular feedback, one-on-one sessions, internal mobility, knowledge sharing, and learning resources.
• Access to internal documentation, business books, and continuous learning materials.
• Wellbeing initiatives, including mental health resources and support.
• 20 paid vacation days, parental leave, fully covered sick days, and flexibility for unexpected personal needs.
• Alignment with U.S. holidays to support global team collaboration.
• Online team-building activities and company-wide events to strengthen remote team connections.