Operations/Warehouse Manager in Dayton, Ohio at Pella Mid-Atlantic

The Operations General Manager is a senior leadership position responsible for overseeing Installation, Service, Warehouse, Delivery, Project Coordination, and related operational support functions. This role leads department managers and teams to ensure projects move efficiently from order release through installation, completion, and post-installation service. The Operations General Manager is accountable for operational performance, customer satisfaction, employee development, safety, inventory management, and cost control. Working closely with company leadership, this individual establishes clear goals, improves processes, resolves escalated issues, and ensures the people, systems, and resources are in place to support profitable growth.

Key Responsibilities:

Operational Leadership

• Oversee Installation, Service, Warehouse, Delivery, Project Coordination, and related operational support functions.
• Lead department managers and teams, establishing clear priorities, performance expectations, and accountability.
• Ensure effective scheduling, staffing, and coordination to move projects efficiently from order release through completion and post-installation service.
• Anticipate operational challenges and allocate resources to meet customer commitments and business needs.

Team Leadership and Development

• Recruit, hire, onboard, train, coach, and develop operational employees and department leaders.
• Conduct regular performance reviews, recognize accomplishments, and address performance concerns in partnership with Human Resources.
• Build leadership capabilities, support cross-training, and ensure appropriate staffing across departments.
• Promote a culture grounded in People First, Commitment to Excellence, Transparency & Trust, and Proactive Communication.

Customer Experience and Project Execution

• Ensure clear communication and effective handoffs between sales, project coordination, installation, delivery, and service teams.
• Monitor project timelines, installation quality, service responsiveness, and fulfillment of customer commitments.
• Take ownership of escalated operational and customer concerns, coordinating timely resolution and corrective action.
• Identify recurring issues and implement solutions that reduce callbacks, delays, and repeat service visits.

Financial and Performance Management

• Develop and manage operational budgets in collaboration with company leadership.
• Monitor labor utilization, installation and service costs, operating expenses, and departmental performance.
• Establish and track key performance indicators related to productivity, quality, customer satisfaction, safety, and profitability.
• Use operational and financial reports to identify performance gaps, control costs, and improve results.
• Manage vendor and subcontractor relationships, performance, and costs within assigned authority.

Process Improvement and Systems

• Develop and maintain standard operating procedures that support consistent, efficient execution.
• Lead improvements that reduce waste, product damage, rework, and project cycle times.
• Ensure accurate and consistent use of company systems for scheduling, project tracking, inventory, and reporting.
• Partner with department leaders to strengthen workflows, data accuracy, communication, and follow-through.

Warehouse, Inventory, Delivery, and Facilities

• Oversee receiving, inventory control, storage, staging, product handling, and delivery operations.
• Maintain inventory accuracy through established controls, cycle counts, and physical inventories.
• Ensure products and materials are available and ready to support installation and service schedules.
• Oversee facility readiness, equipment maintenance, and assigned fleet responsibilities to support safe and reliable operations.

Safety and Compliance

• Lead and reinforce a strong safety culture across operational departments.
• Ensure adherence to company policies, safety procedures, OSHA requirements, and applicable operational regulations.
• Support safety training, inspections, incident investigations, and corrective actions.
• Hold managers and employees accountable for safe work practices and proper use of vehicles, tools, and equipment.

Strategic Planning and Collaboration

• Partner with company leadership to align operational priorities with company goals and growth plans.
• Evaluate operational capacity, staffing, equipment, and facility needs to support future demand.
• Communicate performance results, risks, and recommendations clearly to leadership.
• Foster collaboration across departments and model sound judgment, professionalism, and proactive problem-solving.

Qualifications

• Minimum of five years of operational leadership experience, including at least three years managing employees or department leaders.
• Demonstrated ability to oversee multiple operational functions, lead teams, and hold leaders accountable for results.
• Experience in windows and doors, building products, construction, distribution, or home improvement preferred.
• Experience overseeing installation, service, warehouse, delivery, inventory management, or project coordination.
• Strong understanding of operational budgets, labor utilization, cost control, and performance metrics.
• Proven ability to improve processes, resolve operational challenges, and deliver a strong customer experience.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to coach employees, develop managers, and build collaborative relationships across departments.
• Proficiency with Microsoft Office applications and the ability to learn company-specific CRM, ERP, scheduling, and inventory systems.
• Familiarity with workplace safety requirements and experience promoting safe operating practices.
• Bachelor’s degree in Business Administration, Operations Management, Construction Management, or a related field preferred; equivalent relevant experience will be considered.
• Valid driver’s license and ability to travel locally to job sites and company locations as needed.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision insurance.
• Employer-paid life insurance, accidental death and dismemberment coverage, and long-term disability insurance.
• Health Savings Account with employer contribution for eligible participants.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Training and professional development opportunities.