Dental Front Desk Administrator in Jacksonville, Florida at Straine Dental Management LLC

Dental Front Desk Administrator

Department: Dental Office Administration
Reports To: Office Manager or Practice Owner

Position Overview

We are seeking a friendly, organized, and detail-oriented Dental Front Desk Administrator to join our team. This position plays a key role in creating a welcoming patient experience while ensuring the smooth and efficient operation of our dental practice.

The ideal candidate is a dependable team player with excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities include patient scheduling, insurance verification, payment collection, maintaining patient records, and providing exceptional customer service.

Key Responsibilities
Patient Experience & Front Desk Operations
Welcome patients and provide a friendly, professional experience from check-in through check-out.
Answer incoming calls, respond to patient inquiries, and manage messages promptly.
Verify and update patient demographics, contact information, and insurance details.
Communicate appointment reminders, office policies, and treatment follow-up information.
Address patient questions and concerns with professionalism and empathy.
Scheduling & Patient Coordination
Schedule, confirm, reschedule, and coordinate patient appointments.
Maintain accurate provider schedules to maximize efficiency and minimize scheduling gaps.
Follow up with patients regarding outstanding treatment plans, missed appointments, and continuing care visits.
Coordinate with clinical team members to ensure smooth patient flow throughout the day.
Insurance, Billing & Financial Administration
Verify dental insurance eligibility, coverage, and benefits.
Submit insurance claims, track outstanding claims, and assist with follow-up and resolution.
Communicate treatment estimates, patient financial responsibilities, and available payment options.
Collect copayments, outstanding balances, and payments for services rendered.
Assist with billing inquiries, insurance payments, and account adjustments.
Support daily payment reconciliation and financial reporting.
Administrative Support
Maintain accurate and confidential electronic patient records.
Organize and process patient forms, insurance documentation, referrals, and correspondence.
Ensure compliance with HIPAA regulations and office confidentiality policies.
Assist with general office administration, reporting, and supply management.
Collaborate with dentists, hygienists, dental assistants, and management to support efficient daily operations.

Qualifications
Required Qualifications
High school diploma or equivalent.
Strong communication, customer service, and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and remain professional in a busy office environment.
Proficiency with computers, email, scheduling systems, and general office applications.
Dependable, punctual, and committed to providing exceptional patient care.
Preferred Qualifications
Previous experience in a dental front office or administrative role.
Familiarity with dental terminology, treatment plans, and office procedures.
Experience verifying dental insurance benefits, submitting claims, and handling patient billing.
Knowledge of dental practice management software.
Experience with appointment scheduling, payment collection, and patient account management.

What We're Looking For
Our ideal candidate is someone who:
Puts patients first by delivering a welcoming, positive, and supportive experience.
Stays organized while balancing scheduling, phone calls, insurance inquiries, and administrative responsibilities.
Communicates effectively with patients, providers, insurance companies, and fellow team members.
Takes initiative to identify problems, resolve concerns, and improve office efficiency.
Values teamwork and contributes to a collaborative, respectful workplace.
Maintains accuracy and confidentiality when handling patient information and financial transactions.

Work Environment
This is an administrative, patient-facing position within a dental practice. The Dental Front Desk Administrator works closely with both the clinical and administrative teams to support daily operations and ensure a seamless patient experience.

Join Our Team

If you are passionate about helping others, enjoy working in a team-oriented environment, and take pride in keeping an office organized and running efficiently, we encourage you to apply!

We look forward to welcoming a motivated and patient-focused professional to our dental team.