IT Systems Administrator, FT, ON SITE in Searcy, Arkansas at Unity Health

We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. This role will serve as the first point of contact for technical support, assisting employees with hardware, software, and network-related issues. The ideal candidate is a strong problem-solver with excellent communication skills and a desire to provide outstanding service.

Education:

Associates degree in computer science or related field preferred.

Responsibilities:

Provide first-level technical support for desktops, laptops, printers, mobile devices, and common business applications

Respond to help desk tickets, emails, and phone calls in a timely and professional manner

Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, and standard office software

Set up, configure, and deploy new equipment including PCs, monitors, and peripherals

Manage user accounts, passwords, and permissions in Active Directory and other systems

Document issues, resolutions, and procedures within the ticketing system

Escalate complex issues to higher-level IT staff when necessary

Assist with system updates, patches, and routine maintenance

Maintain inventory of IT equipment and assets

Participate in an on-call rotation to provide after-hours support as needed

Travel to various company locations to provide onsite support as required

Qualifications:

1 to 3 years of experience in a help desk or IT support role preferred

Basic knowledge of Windows operating systems, networking concepts, and hardware troubleshooting

Experience with Active Directory, Microsoft 365, and ticketing systems is a plus

Strong communication and customer service skills

Ability to prioritize tasks and manage time effectively

Valid driver’s license and reliable transportation required

Preferred Skills:

Familiarity with remote support tools

Experience in a healthcare or enterprise environment

Basic understanding of cybersecurity best practices

What We Offer:

Competitive salary and benefits

Mileage reimbursement for work-related travel between locations

Opportunities for growth and advancement

Supportive team environment

Schedule:

Monday through Friday, 8:00 AM to 4:30 PM

Participation in an on-call rotation for after-hours support as needed

DESCRIPTION:

Under direct supervision of the Information Technology Director. Individual is responsible for assisting in all aspects of hospital wide information systems and communications systems. Individual will work closely with IT Systems Specialist in maintaining the hospital wide information systems and communications systems of UNITY HEALTH. Individual will assist Information Technology Support Technicians as needed. Individual will assist Information Technology Director as needed. Responsible for one shift, five days per week. Incumbent is subject to overtime, on-call duty and call back as required by the hospital.

Physical Effort: Works in well-lighted, air conditioned office. Some heavy lifting required. Working atop a ladder with overhead work required. Some travel is required.

Mental Effort: Position is prone to many interruptions and repetitive tasks.