Workstation Support Specialist - Information Systems at Baxter Health – Mountain Home, Arkansas

SUMMARY:

Work with both technical professionals and end-users to render assistance on a wide range of technical issues. Responsible and accountable for workstation/peripheral technical support including specification, procurement, configuration, deployment and maintenance of all workstation hardware/software, peripherals and printers in support of the organization. Administering call tracking and all incoming calls, distributing service calls, and providing hands-on support where required.

JOB REQUIREMENTS

Education: High School diploma or equivalent with applicable technical/college education or adequate experience providing the required skills

Experience: Minimum 4 years of experience in workstation technical support including hardware/software installation skills

Certifications: Windows desktop OS certification preferred.

Other: Working knowledge of current deployments of Windows OS, VMware, and hardware & software troubleshooting skills.

Must possess excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization.

Preferred Education/Experience: Associates Degree and/or additional IT certifications.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend 8 hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to stand and walk, bend, squat, and twist, and occasionally lift up to 50 pounds with proper body mechanics. Must be able to handle critical and highly stressful situations with efficiency and composure.

Work Environment:

Office setting, within a hospital environment