Zingerman’s Roadhouse Roadshow Manager at Zingerman's – Ann Arbor, Michigan

What is the Roadshow?

The Roadshow is the to-go destination for the Roadhouse, operating out of a vintage Spartan trailer attached to the front of Zingerman's Roadhouse. We open early so you can drive through for coffee and breakfast on the way to work. We have flavorful sandwiches and quick lunch ideas if you're stopping by on a break. And finally, we stay open until the Roadhouse closes so that you can pick-up dinner without leaving your car.

Compensation: $55,000-$65,000, negotiable depending on experience

Availability: Full-time Salaried 50 hours/week

Must be able to work weekends, evenings, and holidays

Our Performance Expectations are:

The Roadshow Manager is responsible for every aspect of the guests’ and staffs’ experience. The Roadshow Manager reports to the Managing Partner.

Essential Functions:

• Arrives on time for all shifts, meetings, and classes
• Hires and oversees training and performance reviews for Roadshow staff, following the principles of Servant Leadership, Stewardship and Zingerman's Entrepreneurial Approach
• Schedules Roadshow staff based upon anticipated volume and coordination of balanced service team
• Builds and attains annual sales goals
• Works with staff to maintain proper cash handling procedures, ensuring cash is safe and accurately recorded at all times
• Prepares all Roadshow products, such as sandwiches, syrups, espresso drinks
• Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
• Resolves any customer complaints that are "passed up" from staff and/or asks for help from a Restaurant Manager or Managing Partner
• Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
• Maintains inventory of coffee, food, paper goods, and supplies
• Leads staff in cleaning and maintaining entire Roadshow trailer, Roadshow vestibule, areas outside of the trailer and picnic tables area in Roadhouse Park
• Regularly teaches staff classes as required of all Zingerman’s Managers
• Updates Point of Sale system (Toast) as needed
• Leads weekly DOR huddle with staff
• Establishes and maintains good communication and a positive working relationship with Restaurant Managers, Managing Partner, Chef, Front and Back of the House staff
• Greets guests and delivers the Zingerman's (Roadshow) Experience to all guests and staff
• Knows regulars by name and tracks their food and service preferences

The Success Patterns for this position are:

• Restaurant experience in a supervisory or management role strongly preferred
• Has worked in a high quality service and high volume restaurant environment
• Has an appreciation for and working knowledge of coffee drinks and really good American food
• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
• Has a reputation for excellent relations with customers, vendors, other Zingerman's Community of Businesses, and Kitchen staff
• Has the ability to design, implement, and to continuously improve Roadshow systems and procedures that lead to success
• Has experience in the training and development of staff members
• Is self-directed and able to work independently, as well as be an integral member of the Roadhouse management team
• Has the ability to deliver the Zingerman's Experience to every customer of Zingerman's Roadshow
• Likes to work holidays, weekends, events, and other peak periods of the restaurant business
• Basic understanding of food service math and accounting, including calculation of food costs, labor costs, costing and pricing

Successful Candidates will have the following Personal Characteristics:

• Leadership style consistent with Zingerman's Guiding Principles and Servant Leadership
• An outgoing personality who can create and build energy around them
• Excellent verbal and written communication skills
• Passionate about great food and great service
• Excellent planning, organization, and coordination skills
• Comfortable making decisions and problem solving. Can handle complexity and paradox
• High level of interest in learning about food, people, and business
• Possesses strong interpersonal skills and able to work easily with diverse people and groups
• Loves learning. Interested in learning about food, business, people, and retail trade

Physical Demands:

• Bending, stooping, walking, and standing for long periods at a time.
• Must be able to safely relocate to 50 lbs.
• Able to go up/down stairs multiple times across the day (office is in the basement)