Business Operations Analyst in Austin, Texas at Overwatch Mission Critical

About Overwatch Mission CriticalOverwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), delivering construction professional services, talent acquisition, and general contractor solutions within the mission-critical infrastructure industry. Our focus is the construction and management of state-of-the-art data centers, executed with the precision and reliability this industry demands. From high-end engineers to seasoned field professionals, we deploy the talent needed to bring complex infrastructure to life. At Overwatch, it’s more than a job — it’s purpose.
Role Overview
Overwatch is seeking a Business Operations Analyst to support and scale U.S. operations across the mission-critical construction lifecycle. This role will be responsible for driving operational efficiency through data analysis, process improvement, and cross-functional coordination. The Business Operations Analyst will partner closely with Sales, Finance, HR, Legal, and Operations to support client onboarding, track performance metrics, and identify opportunities to improve workflows and reduce operational risk. This role is critical to building scalable processes that support Overwatch’s rapid growth. This position is ideal for a highly analytical and detail-oriented professional who thrives in fast-paced environments and enjoys turning data into actionable insights.
Key Responsibilities:
Operational Analysis & Reporting· Develop and maintain dashboards, KPIs, and reporting to track business performance· Analyze operational data to identify trends, inefficiencies, and improvement opportunities· Deliver actionable insights to leadership to support decision-making· Prepare executive-level reports and presentations
Client Onboarding & Operational Support· Support onboarding processes for new client accounts, ensuring milestones and deliverables are tracked and completed· Assist in coordinating documentation across Sales, Finance, Legal, HR, and Operations· Monitor onboarding timelines and proactively identify risks or delays· Support ongoing account operations to ensure accuracy and continuity
Process Improvement & Scalability· Evaluate existing workflows and recommend improvements to increase efficiency and consistency· Assist in standardizing processes, documentation, and operating procedures across teams· Support implementation of new tools, systems, and operational frameworks· Contribute to continuous improvement initiatives across the organization
Cross-Functional Coordination· Partner with internal teams to ensure alignment and smooth execution of operational initiatives· Facilitate communication and visibility across departments· Support vendor coordination, procurement tracking, and compliance-related activities as needed
Qualifications & Experience:· 2–4+ years of experience in Business Operations, Data Analysis, Project Management, or a related field· Strong analytical and problem-solving skills with experience in data interpretation· Proficiency in Excel, Smartsheet, Salesforce, GEM or similar tools (experience with BI tools is a plus)· Experience working in cross-functional, fast-paced environments· Familiarity with client onboarding, operations support, or process improvement initiatives· Experience in construction, data centers, or mission-critical infrastructure is a plus
Ideal Candidate Attributes:· Highly organized and detail-oriented with strong execution skills· Analytical thinker who can translate data into meaningful insights· Proactive and solution-oriented with a continuous improvement mindset· Strong communicator with the ability to collaborate across teams· Comfortable working independently and navigating ambiguity· Thrives in fast-paced, high-growth, dynamic environments
Why Overwatch· Opportunity to support critical infrastructure projects at scale· High-growth environment with strong leadership exposure· Ability to directly impact operational strategy and efficiency· Mission-driven culture focused on excellence and execution
Benefits: Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan, paid time off, and relocation assistance available.
OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.