Fulfilment Officer in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Fulfilment Officer in Canada.

This role plays a key part in ensuring the accurate and efficient processing of residential mortgage applications from initial submission through to final legal instructions. You will work at the center of a fast-paced financial operations environment where precision, compliance, and customer service are essential. The position involves reviewing sensitive documentation, coordinating with internal teams and external legal partners, and ensuring all mortgage transactions meet regulatory and policy standards. You will also contribute to improving workflows and identifying opportunities to enhance efficiency and customer experience. The environment is collaborative, deadline-driven, and highly detail-oriented, requiring strong organizational skills and sound judgment. This is an opportunity to support critical financial processes that directly impact clients’ homeownership journeys.

You will be responsible for managing and validating mortgage documentation and ensuring all related transactions are processed accurately, efficiently, and in compliance with internal policies and regulatory requirements. You will also support cross-functional collaboration and contribute to process improvements within a high-volume operational setting.

• Review, verify, and process residential mortgage documentation from application through to legal instruction
• Set up and administer new mortgage files while ensuring accuracy in all related financial transactions
• Ensure compliance with banking policies, legal requirements, and documentation standards
• Coordinate with internal teams, legal professionals, and notaries to support timely mortgage fulfillment
• Identify process inefficiencies and contribute to improvements in workflows and customer experience
• Support resolution of escalations while maintaining a strong customer-focused approach
• Manage competing priorities and ensure deadlines are consistently met in a fast-paced environment

This role requires strong attention to detail, solid organizational abilities, and experience working within financial or banking environments. You should be comfortable interpreting legal and mortgage-related documentation and working in deadline-driven settings.

• Experience in the banking or financial services industry
• Ability to interpret and understand legal mortgage documentation accurately
• Proficiency in MS Office tools, including Word, Excel, and Outlook
• Strong organizational and time management skills with the ability to handle high workloads
• Excellent communication and interpersonal skills for collaboration across teams
• Strong customer service mindset with the ability to manage client interactions professionally
• Ability to work independently while maintaining accuracy under pressure
• Knowledge of residential mortgage processes and underwriting practices (asset)

• Competitive salary range with performance-based incentive opportunities
• Comprehensive health coverage including medical, dental, vision, and mental health support
• Disability, life insurance, and additional protection programs
• Retirement savings plans with employer contributions
• Flexible paid time off, including vacation, sick leave, and personal days
• Remote work flexibility and supportive hybrid/remote environment
• Employee and family assistance programs
• Learning, development, and career growth opportunities within a global organization