Resource Assignment Analyst in Chicago, Illinois at U.S. Legal Support

At U.S. Legal Support, our success starts with coordination—and that’s where you come in.

As a Resource Assignment Analyst (RAA), you’ll play a key role in coordinating and assigning interpreters for client-requested proceedings across the country. This is a fast-paced, detail-driven role that blends scheduling, administrative support, and client communication.

👉 This role requires current or prior experience as a Resource Assignment Analyst (RAA).

You’ll work closely with internal teams, external partners, and clients to ensure every assignment runs smoothly and efficiently. If you enjoy keeping things organized, solving problems on the fly, and delivering great customer service, you’ll thrive here.

Location: WFH - Must be able to work Pacific Standard Time

Schedule: Monday-Friday 8:00AM - 5:00PM PST - Must be able to work these hours

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage
• Coordinate and assign interpreters based on client needs, availability, and requirements
• Partner with internal teams to understand service requests and align on priorities
• Communicate with clients and external resources via phone and email in a professional, timely manner
• Monitor incoming requests and respond quickly to last-minute changes or cancellations
• Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time
• Support special projects and additional tasks as needed

• 👉 Current or prior experience as a Resource Assignment Analyst (RAA) (required)
• Strong administrative and customer service experience
• Excellent written and verbal communication skills
• High level of organization with the ability to multitask in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Self-motivated with a strong work ethic and results-driven mindset

• Dependable and reliable with strong attention to detail
• Flexible and able to adapt under pressure
• Strong problem-solving and critical-thinking skills
• Client-focused with a professional and approachable demeanor
• Clear and effective communicator

We take care of our team so they can take care of our clients. Our benefits are designed with you (and your family—including pets!) in mind:

• Medical, Dental, and Vision insurance
• Parental Leave
• LifeLock identity protection
• Fun team activities and company culture initiatives
• And more!