Import Account Coordinator - Logistics and Entry at BDG INTERNATIONAL INC. – Elgin, Illinois

BDG International is seeking a proactive and detail-oriented Import Account Coordinator to manage shipments, resolve challenges, and ensure a seamless customer experience across logistics phases. The role includes tracking shipments, troubleshooting issues, and maintaining client communication while ensuring compliance with company policies.

• Shipment Processing & Coordination: Manage shipments across all logistics phases (Air, Ocean, Road) and ensure compliance with SOPs.
  
• Issue Resolution: Identify and resolve shipment challenges, maintaining communication with clients and updating systems (Cargowise).
  
• Customer Service: Provide excellent service, ensuring timely updates and maintaining client-specific SOPs.
  
• Team Collaboration: Support colleagues and provide backup as needed.
  
• Documentation & Cost Verification: Handle quotes, verify costs, and ensure accurate documentation.
  
• In-Bond & FTZ Processing: Ensure compliance with in-bond and FTZ regulations.
  
• Training & Development: Stay updated on systems, tools, and industry regulations.

• Technical Skills: Proficiency in MS Office and logistics software (Cargowise, SureTrack).
  
• Analytical Skills: Strong math and shipment profitability analysis.
  
• Communication: Fluent in English, with strong interpersonal skills.
  
• Industry Knowledge: Experience in logistics, compliance, and customs.
  
• Adaptability: Ability to learn new tools and processes quickly.
  

• Adhere to BDG’s values of integrity and compliance.