WORKFORCE DEVELOPMENT MANAGER in Waterloo, Iowa at GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.

Join us to make a real difference—build a rewarding career helping people grow.

At Goodwill Industries of Northeast Iowa, Inc., we believe every person has value and potential. Every day, we help people build skills, find purpose, and create better futures. If you enjoy helping others succeed and want your work to truly matter, this could be the role for you.

Position Title: Workforce Development Manager
Reports To: Director of Workforce Development

Your Role in Our Mission
As a Workforce Development Manager, you will help people learn new skills and move forward in their careers. You’ll lead a team while also coaching employees one-on-one, helping them grow in confidence and ability.

This is more than a management job—it’s a chance to guide others, support them through challenges, and help them build a path to independence and success.

What You’ll Do
• Support and lead retail team members, including persons served with disabilities, helping them reach their personal and work goals
• Coach and encourage employees as they build skills and confidence
• Develop and implement Journey Maps and individualized career plans
• Provide hands-on coaching, including crisis intervention and barrier resolution
• Track outcomes and keep clear, accurate records
• Complete performance reviews and help employees plan their next steps
• Collaborate with store leaders to align goals and maintain communication
• Help hire and welcome new team members
• Find new and better ways to help employees learn and succeed
• Connect employees to helpful resources inside and outside of Goodwill
• Travel to different locations and adjust your schedule as needed

What You Need
• Bachelor’s degree in Human Services or related field (or similar experience); 2 years of full-time paid employment providing services to persons with disabilities and disadvantages may be substituted for each year of post-secondary education.
• At least 3 years of related experience (supervisory experience preferred)
• Strong communication and people skills
• Ability to coach, guide, and support others
• Comfort handling challenging situations with care and professionalism
• Good organization and problem-solving skills
• Respect for privacy and professionalism
• A positive attitude that motivates others
• Flexibility to work evenings, weekends, and travel between locations
• Valid driver’s license, reliable transportation, and insurance

Why You’ll Love Working Here
• Be part of a team that changes lives every day
• Outstanding benefits, generous PTO and paid holidays
• Grow your leadership skills in a supportive environment
• Help others gain confidence, independence, and success
• Be part of a mission that truly matters

Ready to Make an Impact?
If you’re ready to lead, support others, and help people reach their goals, apply today and be part of something bigger.