MANAGER IN TRAINING at Pivot Parking LLC – Charlotte, North Carolina

Job Summary:

The Parking Garage Manager in Training (MIT) is a developmental role designed to prepare high-potential individuals for a future Operations Manager (or similar) position. Over a structured 90-day training and evaluation period, the MIT will gain hands-on experience across all aspects of parking operations, including staff supervision, financial oversight, customer service, and facility management. This role is intended to provide guided exposure, coaching, and progressive responsibility. At the conclusion of the 90-day period, both the employee and leadership team will assess mutual fit and determine next steps, including placement into a permanent management role.

Key Responsibilities (Training-Focused):

Operational Training & Exposure

• Learn and support daily parking garage operations, including opening/closing procedures.

• Shadow and assist in supervising parking attendants, cashiers, and maintenance staff.

• Participate in monitoring facility conditions, cleanliness, equipment functionality, and safety compliance.

• Develop the ability to independently manage daily operations by the end of the training period.

Financial Training

• Learn revenue collection, reconciliation processes, and proper handling of transactions.

• Assist in preparing daily, weekly, and monthly financial reports.

• Gain exposure to budget tracking, expense monitoring, and identifying cost-saving opportunities.

Staff Leadership Development

• Participate in staff scheduling, shift coordination, and coverage planning.

• Assist with onboarding and training of new employees.

• Observe and gradually participate in performance management conversations and evaluations.

Safety & Compliance Training

• Learn and apply all relevant safety protocols, company policies, and regulatory requirements.

• Participate in safety inspections and identify potential hazards.

• Assist in understanding emergency procedures and response planning.

Customer Experience Development

• Handle customer inquiries and concerns with guidance, developing strong service instincts.

• Learn best practices for maintaining high levels of customer satisfaction.

• Participate in gathering and reviewing customer feedback to identify service improvements.

Technology & Systems Training

• Gain hands-on experience with parking management systems (PARCS, LPR, payment systems, etc.).

• Assist in monitoring system performance and troubleshooting basic issues.

• Learn how to analyze operational data and performance metrics.

Strategic & Operational Development

• Work alongside management to understand operational decision-making and performance drivers.

• Participate in identifying opportunities for efficiency improvements.

• Assist with projects such as facility upgrades, operational enhancements, or process improvements.

Marketing & Business Development Exposure

• Support basic marketing and promotional initiatives.

• Learn how partnerships, events, and local engagement drive utilization and revenue.

Reporting & Documentation Training

• Assist in preparing operational and financial reports.

• Learn proper documentation standards for operations, maintenance, and staff performance.

Additional Development Opportunities

• Take on progressively more responsibility as competency increases.

• Participate in ongoing coaching, feedback sessions, and performance check-ins.

• Engage in professional development aligned with long-term management readiness.

Qualifications:

• Education: High school diploma required; degree in business, hospitality, or related field preferred.

• Experience: 1–3 years of experience in operations, customer service, or a related field preferred.

• Skills: Strong communication, leadership potential, problem-solving ability, and willingness to learn.

• Technical: Basic proficiency with computer systems and willingness to learn parking technology platforms.

Working Conditions:

• Environment: Parking facility environment with exposure to weather, noise, and varying conditions.

• Physical Demands: Frequent standing, walking, bending, and lifting up to 25 pounds.

• Hours: May include evenings, weekends, and holidays depending on operational needs.

90-Day Training & Evaluation Period:

This role is structured as a 90-day Manager in Training program. During this time, the MIT will be evaluated on performance, leadership potential, adaptability, and overall fit. At the conclusion of the 90 days: - A formal review will be conducted. - Mutual alignment will be assessed. - If successful, the MIT may be placed into a permanent role within the organization.