Annual Giving & Donor Engagement Manager in Phoenix, Arizona at Lutheran Social Services of the Southwest

Annual Giving & Donor Engagement Manager
Lutheran Social Services of the Southwest | Phoenix, AZ 85012 | Hybrid (four days on-site, one day remote) | Full-time

Love connecting people to a cause they care about? Come help us grow a culture of generosity.

Lutheran Social Services of the Southwest stabilizes people during crisis and transition, builds a foundation where people can thrive, and preserves dignity and respect for our community's most vulnerable members. We’re building a transformational Advancement team, and we’re looking for a relationship-oriented, results-driven Annual Giving & Donor Engagement Manager to make sure every donor feels valued, connected and appreciated.

In this role, you’ll report to the Vice President of Development and lead our individual giving program: welcoming new donors, keeping current supporters engaged, bringing lapsed donors back and helping supporters grow into monthly and mid-level givers.

What you’ll do

• Build and run a year-round annual giving strategy, including Giving Tuesday, holiday and special appeals
• Create targeted appeals across direct mail, email, phone, text and digital channels
• Connect with donors personally through calls, handwritten notes and thoughtful updates on their impact
• Design stewardship and donor appreciation programs that keep supporters coming back
• Grow recurring giving and move donors from first gifts to mid-level support
• Work with Marketing and Communications on compelling fundraising messages
• Use our donor CRM to manage segments, track results and spot opportunities
• Partner with Major Gifts to refer promising prospects

What you bring

• 3+ years in fundraising, annual giving, donor relations, marketing or customer relationship management
• Experience planning and running fundraising campaigns
• Strong writing and conversation skills, and a knack for building real relationships
• Organized and detail-oriented, comfortable juggling multiple projects and deadlines
• Experience with donor databases or CRM systems (preferred)
• Bachelor’s degree in marketing, communications, nonprofit management, business or a related field, or equivalent experience (preferred)
• A passion for nonprofit work and commitment to the mission of LSS-SW

What success looks like

Donors feel personally connected to LSS-SW and see the difference their generosity makes. You’ll measure that through stronger donor retention, new donors, recurring gifts, higher average gifts, reactivated donors and steady growth in annual giving.