Branch Operations Leader in Kernersville, North Carolina at Young Mens Christian Association of Northwest Nort

Job Summary:

The Branch Operations Leader is responsible for the overall well-being of the facility and all YMCA members and guests. They are mature, dependable and display wise management of all logistics. The role of the Branch Operations Leader is to support all operating areas of the YMCA during their shift. This person should be highly relational but also have the ability to manage a comprehensive schedule of activities and programs. Exercises sound fiscal management. Ensures effective branch operations by performing the essential and marginal responsibilities below and the specific responsibilities detailed on any applicable supplemental fact sheet(s). Responsible for other duties as assigned.

The schedule is for evenings and weekends.

Essential Functions

• Greet members and guests as they enter/leave the YMCA
• Remain visible and be available to support staff during shift
• Provide Y-Greets for potential members
• Be cross trained and able to assist in all departments as needed including, but not limited to Membership, Wellness, and Kids Zone.
• Observe the whole facility consistently throughout the shift
• Ensure prompt cleanup of areas requiring attention and report housekeeping issues to the Budd Group personnel for follow up.
• Report maintenance or repair work needs to the Executive Director/Associate Executive Director.
• Follow established YMCA policy and guidelines with regard to accidents, injuries or incidents including the filing of appropriate incidents reports and notification to appropriate department supervisors.
• The Branch Operations Leader is in charge of all emergencies, especially when a director is not on site.
• Ensure proper response to fire alarms and security breaches
• Serve as the primary responder to facility operation incidents
• Review all incident reports for completeness (including securing locker rooms, acquiring signatures and getting contact information for members)
• Ensure all doors are properly secured prior to closing in the evenings. This should be done at the end of the shift.
• Consistently check the exterior doors to ensure they are not propped open so that non-members cannot sneak in.
• Provide responses to concerns of members as they arise.

Supervisory Responsibilities

The Branch Operations Leader has no direct reports so the ability to develop relationships and inspire others through influence and collaboration is crucial.

Knowledge, Skills & Abilities:

• Strong understanding of building operations, physical facility security, risk management, incident documentation, and emergency control procedures.
• Outstanding customer service, verbal communication, and collaborative leadership skills, with proficiency in specialized systems (e.g., DAXKO)

Education & Experience:

• Education & Age Requirement: Minimum age of 18 required. High school diploma or General Education Degree (GED) required; or 1 to 3 months of related experience/training.
• Experience & Certifications: Customer service experience required. CPR/First Aid/AED/Emergency Oxygen certification required within 30 days of hire. Bilingual capabilities and DAXKO software skills preferred.
• Schedule & Availability: Flexible availability required for non-traditional hours, specifically evenings and weekends.

Physical Requirements:

• Continuously required to stand and walk for the majority of assigned shifts to inspect the facility, monitor grounds, and support all operating departments.
• Physical strength, mobility, and agility to execute essential facility functions, assist in various departments, and move equipment or supplies as needed.
• Continuous visual, auditory, and vocal clarity to perform facility observations, manage emergency responses, inspect doors/locks, and communicate with staff and guests.
• Functions in a dynamic multi-use facility environment with variable noise levels and active member traffic during evening and weekend operation hours.

Child Abuse Prevention and Reporting

At our Association, safeguarding children is everyone's responsibility, regardless of role or position. All employees are strictly required to maintain awareness of our abuse prevention and reporting policies. You must take immediate, appropriate action in accordance with our protocols and legal mandates if any standard of safety is compromised or if abuse is suspected.

An Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment-related decisions are based on job-related qualifications, merit, business needs, and other lawful criteria.

Mission: “Helping all people reach their God-given potential in spirit, mind, and body.”