Customer Migration Lead in London, England at EML Payments Solutions Ltd (EPSL)

EML Payments is a global payments company, headquartered in Brisbane, Australia, and listed on the Australian Securities Exchange. We build secure, instant payment solutions that connect our clients to their customers, wherever money is in motion. Our products include banking, credit and disbursement services, earned wage access, gifts, incentives and rewards, and FX solutions. We operate in more than 25 countries, we combine the energy of a start-up with deep leadership experience

About the role

The Customer Migration Lead is responsible for leading the successful migration of clients onto EML’s strategic payments platform, ensuring migrations are commercially successful, operationally controlled and delivered with high levels of client confidence.

The role acts as the bridge between commercial, product, technology, operations and delivery teams to ensure migrations are sequenced, governed and executed in a way that protects revenue, strengthens client relationships and supports EML’s broader platform transformation objectives.

What you will do

Migration Strategy & Commercial Transition

• Lead the commercial and client transition strategy for migration onto EML’s strategic payments platform.
• Input into migration approaches, sequencing and transition models across client cohorts.
• Ensure migration priorities align to:
• • revenue protection
  • contractual obligations
  • client readiness
  • operational constraints
  • strategic commercial priorities
• Partner with executive stakeholders to support migration decisions, trade-offs and prioritisation.

Client Migration Leadership

• Act as the senior client-facing lead for migration activities across strategic clients and programmes.
• Build trusted relationships with client stakeholders throughout migration planning and execution.
• Lead migration governance, workshops and executive engagement with clients.
• Drive client confidence and buy-in to migration approaches, timelines and transition activities.
• Manage escalations, risks and client concerns throughout the migration lifecycle.

Commercial & Revenue Protection

• Ensure migrations are delivered with minimal impact to client operations, cardholder experience and revenue flows.
• Support commercial continuity planning throughout migration execution.
• Partner with Commercial and Finance teams to understand migration impacts, revenue dependencies and contractual considerations.
• Support commercial negotiations, contractual amendments and migration-related commercial discussions where required.

Client Readiness & Communications

• Own the end-to-end migration communications and client readiness approach.
• Lead development and coordination of:
• • migration plans
  • client onboarding activities
  • readiness checkpoints
  • migration notices
  • executive briefings
  • cardholder communication support
• Ensure communications are clear, coordinated, regulator-aware and aligned across internal and external stakeholders.

Cross-Functional Solution Leadership

• Work closely with Product, Engineering, Operations, Compliance, Risk, Scheme and Delivery teams to coordinate successful migration execution.
• Align client migration plans with:
• • platform readiness
  • vendor dependencies
  • operational readiness
  • testing and certification timelines
  • programme milestones

Support integrated planning, dependency management and migration governance across the wider transformation programme

What you will bring

Essential

• Proven experience leading large-scale client migration programmes within payments, fintech, banking or regulated financial services.
• Strong commercial and client leadership experience across enterprise or strategic accounts.
• Experience managing complex cross-functional transformation programmes involving product, technology and operational change.
• Strong stakeholder management experience across executive, commercial and technical audiences.
• Experience managing migration risk, readiness and client transition activities.
• Ability to operate effectively in fast-paced transformation environments with multiple competing priorities.

Desirable

• Knowledge of card issuing, prepaid, digital payments or scheme ecosystems.
• Experience with platform modernisation or cloud-based payments transformation programmes.
• Experience across multi-country or regulated migration environments.
• Understanding of onboarding, certification, scheme readiness or operational readiness processes.

What we offer

• 25 days' annual leave, with an additional 5 days available once your annual leave is used
• Paid birthday leave and 2 paid volunteering days a year
• Enhanced parental leave: 12 weeks for primary carers and 4 weeks for secondary carers
• Private medical insurance fully covered by EML, including 24/7 GP phone and video access, specialist consultations, diagnostics and treatment
• An Employee Assistance Programme with up to 6 confidential counselling sessions a year
• A workplace pension scheme with company contributions 5% and employee minimum 3%, salary sacrifice scheme also available
• Income protection of up to 75% of salary and life insurance at 4× annual salary
• A Cycle to Work scheme through tax-efficient salary sacrifice
• Support with one relevant professional membership a year

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs.

Our commitment to Equal Employment Opportunity

Integrated into our Core Values is EML's commitment to diversity, equity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and empowered to reach their full potential. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence. Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Disclaimer
Offers are conditional on satisfactory pre-employment background screening, which may include a criminal record check. Any disclosures are assessed fairly and in line with local law.