Office Manager - Quakertown, PA at Commercial Kitchen Repairs – Quakertown, Pennsylvania

CKR is a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment.

The Office Manager role is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top level customer service to customers. The Office Manager has a direct effect on our overall customer experience and should be welcoming, helpful, and professional always.

Duties:

• Enter Subcontractor, parts, and expense invoices into accounting software
• Reconcile and balance vendor accounts as well as monitor and manage accounts to ensure timely payments.
• Communicates pending service orders to dispatchers for field technician assignments
• Prepares estimates for service orders based on technician input and company standards, communicates review needs to appropriate lead/management level
• Submits and follows up on estimates to Customer, based on company standards
• Professionally interacts with both internal and external customers
• Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
• Understands and strives to meet or exceed metrics while providing excellent, consistent customer service
• Adheres to all company policies and procedures
• Other duties as assigned

Requirements:

• High school Diploma or equivalent preferred
• Able to work in a fast-paced environment while maintaining attention to detail
• Work well under pressure and ability to meet deadlines
• Works well in team driven environment
• Exceptional multi-tasking skills
• Previous experience in the HVAC and/or food service industry is a plus
• Exceptional verbal, and written communication as well as problem solving skills
• Proficient computer skills
• Exceptional interpersonal skills and the ability to work well in a team setting
• Knowledge of customer service principles and practices
• Exceptional organization and attention to detail
• Engage in a safety-driven work environment
• Dependable and honest professional
• Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision

Benefits:

• Medical, vision, and dental insurance and short-term disability plans
• Company paid long term disability and life insurance.
• Paid time off and paid holidays including your birthday!
• 401(k) retirement savings plan with Company match and immediate vesting

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/