Sr. Field Service Technician (Coffee, Water & Beverage machines) at Agora Refreshments – SeaTac, Washington

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We’re looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you’ll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you’re adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you’re exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

• Troubleshooting, diagnosing, and repairing coffee and water equipment such as DJD - Wellsys - Follets - Bevi
• Servicing/cleaning coffee systems and other related equipment
• Managing truck parts inventory
• Changing coffee and water filters at client locations
• Completing a variety of service calls on Agora coffee/water equipment in the greater Seattle Area
• Performing filter changes and PM on the equipment managed By AGORA NW
• Following warehouse processes and strict inventory management measures
• Maintaining excellent customer service
• Confirming that coffee and water systems are clean and working properly after performing a service call, system cleaning, or filter change
• Continued equipment training on current and new equipment product lines
• Assisting in lifting and moving heavy coffee and water equipment

Benefits (upon completion of the introductory period): Medical/Dental/Vision, Paid Holidays, Paid Vacation/Sick Days

Hours: Monday-Friday – hours will vary with route day—generally, 7 am to 3:30 pm.

Requirements:

• 2+ years' experience in servicing and repairing coffee and water equipment such as DJD, Wellsys, Follets, Bevi etc
• Ability to pass a background check and drug test
• Clean driving record
• Contribute to the team atmosphere
• Positive Attitude
• Reliable transportation
• Great communication skills
• Ability to lift 40lbs frequently
• Location: Seattle and surrounding area

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

This position requires the ability to perform essential functions in client locations, warehouses, and while operating a service vehicle.

• Move between service vehicle, client sites, and warehouse environments throughout the workday.
• Position self to access, install, service, and clean coffee and water equipment, which may include bending, kneeling, reaching, and working in confined spaces.
• Operate hand tools, power tools, and standard service equipment safely.Lift, carry, and move coffee and water equipment or parts weighing up to 40 pounds on a frequent basis, and occasionally heavier items with assistance or mechanical aids.
• Load and unload parts and equipment from service vehicles.
• Drive a company or personal vehicle to service locations in the greater Seattle area.Communicate effectively with clients, team members, and supervisors in person, by phone, and in writing.
• Maintain visual acuity to inspect equipment, read service manuals, and complete documentation, with or without corrective lenses.
• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.